Francesca McDonagh

Last updated on 2017-05-19T06:07+0300.

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Francesca McDonagh said : “We will consider opportunities that are a good fit for customers, complement our strategy to grow our business in Ireland, and support the investments we are making in the bank” External link

irishexaminer Friday, April 30, 2021 6:35:00 PM EAT

Francesca McDonagh said : "This MoU complements our strategy to grow our business in Ireland, and supports the investments we are making in the transformation of our systems and digital banking services," "We would be very pleased to provide KBC Ireland customers with a good home, and look forward to progressing our discussions with KBC over the coming period," External link

RTERadio Friday, April 16, 2021 12:57:00 PM EAT

Francesca McDonagh said : "This MoU complements our strategy to grow our business in Ireland, and supports the investments we are making in the transformation of our systems and digital banking services," "We would be very pleased to provide KBC Ireland customers with a good home, and look forward to progressing our discussions with KBC over the coming period," External link

RTERadio Friday, April 16, 2021 9:32:00 AM EAT

Francesca McDonagh said : “I appreciate that, given where the economy is now, to talk about Irish bankers’ bonuses is highly contentious,” “But if I just step back and think about the future of the recovery of this economy, having Irish-only banks being restricted in a way that other banks in Ireland are not is anti-competitive and it actually makes it very difficult to retain and attract key talent, which we need for a profitable and sustainable Irish banking sector” External link

irishtimes Sunday, March 28, 2021 11:58:00 PM EAT

Francesca McDonagh wrote : "I have seen our branch announcement interpreted as the bank using reduced footfall caused by the pandemic as an excuse to close branches," External link

RTERadio Tuesday, March 23, 2021 9:58:00 PM EAT

Francesca McDonagh wrote : "I have seen our branch announcement interpreted as the bank using reduced footfall caused by the pandemic as an excuse to close branches," "This is not the case. Customer trends have been moving in one direction ever since the advent of mobile technology and online banking" External link

RTERadio Tuesday, March 23, 2021 3:24:00 AM EAT

Francesca McDonagh said : “We have reached a tipping point,” External link

bloomberg Tuesday, March 16, 2021 11:21:00 PM EAT

Francesca McDonagh told : “were not a cost take-out” External link

computerweekly Thursday, March 4, 2021 10:05:00 PM EAT

Francesca McDonagh said : “Technology is evolving, and customers are using branches less, year on year on year,” External link

independent-ie Tuesday, March 2, 2021 9:27:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

irishtimes Monday, March 1, 2021 5:37:00 PM EAT

Francesca McDonagh said : “Technology is evolving, and customers are using branches less, year on year on year. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point between online and offline banking. Our mobile app is our most popular way to bank, with almost half a million customer logins every day and traffic up by a third in the past two years. 7 in 10 personal customer product applications are made digitally, and we expect this to grow to over 8 in 10 by the end of this year” External link

irishtimes Monday, March 1, 2021 5:37:00 PM EAT

Francesca McDonagh added : “We’ve now reached a tipping point between online and offline banking,” External link

independent-ie Monday, March 1, 2021 4:57:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

donegaldemocrat Monday, March 1, 2021 3:10:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services through a new arrangement with An Post” External link

beat102103 Monday, March 1, 2021 2:31:00 PM EAT

Francesca McDonagh said : “There will be no compulsory redundancy process,” External link

thejournal Monday, March 1, 2021 2:16:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less,” “Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months” External link

cityam Monday, March 1, 2021 1:30:00 PM EAT

Francesca McDonagh said : "Technology is evolving and customers are using branches less, year on year on year. " External link

eecho Monday, March 1, 2021 12:55:00 PM EAT

Francesca McDonagh said : “When Covid-19 hit, we radically changed how we operate so that we could provide the services our customers needed, including payment breaks for mortgages and business loans,” “Technology is evolving, and customers are using branches less, year on year on year. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” External link

irishexaminer Monday, March 1, 2021 12:48:00 PM EAT

Francesca McDonagh said : "Technology is evolving and customers are using branches less, year on year on year. " External link

themirror Monday, March 1, 2021 12:48:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

beat102103 Monday, March 1, 2021 11:41:00 AM EAT

Francesca McDonagh said : “When Covid-19 hit, we radically changed how we operate so that we could provide the services our customers needed, including payment breaks for mortgages and business loans,” “Technology is evolving, and customers are using branches less, year on year on year. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” External link

irishexaminer Monday, March 1, 2021 11:35:00 AM EAT

Francesca McDonagh said : "When Covid-19 hit, we radically changed how we operate so that we could provide the services our customers needed, including payment breaks for mortgages and business loans. Our speed of response was made possible by the investments we have made in transforming our culture, systems and business model," External link

RTERadio Monday, March 1, 2021 11:34:00 AM EAT

Francesca McDonagh said : "For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we've seen a seismic shift towards digital banking over the past 12 months," "We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post," External link

RTERadio Monday, March 1, 2021 11:34:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

westernpeople Monday, March 1, 2021 11:10:00 AM EAT

Francesca McDonagh added : “We’ve now reached a tipping point between online and offline banking,” External link

independent-ie Monday, March 1, 2021 11:09:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

carlow-nationalist Monday, March 1, 2021 11:06:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” External link

irishtimes Monday, March 1, 2021 11:04:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

waterford-news Monday, March 1, 2021 10:56:00 AM EAT

Francesca McDonagh said : “I believe we should be able to share real-time information between financial institutions on fraud,” External link

irishexaminer Monday, February 22, 2021 11:43:00 PM EAT

Francesca McDonagh said : “I’d also like to thank Vincent for his ongoing contribution to the bank while his successor is identified and look forward to continuing to work closely with him in the months ahead,” “His positive impact, especially during some of the most challenging days of the bank’s history, will be long remembered” External link

irishtimes Wednesday, December 16, 2020 12:19:00 AM EAT

Francesca McDonagh says : “I don’t feel that the fourth quarter will be the same as the second quarter [lockdown],” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh says : “It’s difficult to be optimistic,” “As a bank it’s natural that we’re prudent and quite cautious but we did see better trading than we expected in the third quarter” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh says : “I don’t take it as a negative,” “The [voluntary-redundancy] offer was enhanced. So if someone had ever thought about leaving the organisation whether it was because they wanted to retire early, do something else, change their industry or go for another job in the sector, this was an opportunity for them to reflect over the summer” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh says : “Even if a trade deal is done, there will still be an element of disruption for businesses that import and export through or across the UK,” “I don’t think Brexit is going to benefit any economy but I would certainly hope for some kind of trade deal” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh warned : “recently announced Covid-19 restrictions by the Irish and UK governments combined with Brexit present continued uncertainty” External link

irishtimes Wednesday, October 28, 2020 11:34:00 AM EAT

Francesca McDonagh warned : “recently announced Covid-19 restrictions by the Irish and UK governments combined with Brexit present continued uncertainty” External link

irishtimes Wednesday, October 28, 2020 10:58:00 AM EAT

Francesca McDonagh said : "We don't have a prejudged assumption of the outcome of the review. " External link

belfasttelegraph Sunday, August 9, 2020 11:08:00 PM EAT

Francesca McDonagh said : "It is not sustainable for any bank to be absorbing negative interest rates for ever more," External link

RTERadio Sunday, August 9, 2020 8:09:00 AM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 8:09:00 PM EAT

Francesca McDonagh said : "We now expect 2021 costs to be below our previous guidance of 1.65 billion euros, and it won't stop there," "We will look at all tactical and strategic opportunities to reduce costs further beyond 2021" External link

WortLuxembourg-en Wednesday, August 5, 2020 5:38:00 PM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 3:58:00 PM EAT

Francesca McDonagh said : “We now expect 2021 costs to be below our previous guidance of 1.65 billion euros, and it won’t stop there,” “We will look at all tactical and strategic opportunities to reduce costs further beyond 2021” External link

bloomberg Wednesday, August 5, 2020 3:29:00 PM EAT

Francesca McDonagh said : "Actually we've had a very positive story in terms of becoming more efficient. We've taken, as a bank, over a quarter of a billion euros out of our costs of running our business in the last two and a half years. " External link

irishexaminer Wednesday, August 5, 2020 2:22:00 PM EAT

Francesca McDonagh said : "Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income," External link

RTERadio Wednesday, August 5, 2020 1:58:00 PM EAT

Francesca McDonagh added : “is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” External link

independent-ie Wednesday, August 5, 2020 12:41:00 PM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 11:29:00 AM EAT

Francesca McDonagh added : “is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” External link

independent-ie Wednesday, August 5, 2020 10:42:00 AM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 10:00:00 AM EAT

Francesca McDonagh said : “The general consensus in terms of residential pricing in 2020 is that prices may drop by between 5 and 12 per cent, it depends on how things will recover. The consensus view ... seems reasonable. [But] there are so many variables” External link

irishtimes Wednesday, June 3, 2020 8:16:00 PM EAT

Francesca McDonagh said : “We would expect that the appetite for new mortgages and consumer borrowing to be very impacted in the second and third quarters,” External link

irishtimes Wednesday, June 3, 2020 8:16:00 PM EAT

Francesca McDonagh said : "We will look at tactical and strategic solutions to further reduce our costs," "We will allocate our resources to ensure the group is best positioned and appropriately structured to compete in the post-Covid environment," External link

irishexaminer Tuesday, May 19, 2020 10:16:00 PM EAT

Francesca McDonagh told : “They were really in the eye of the storm at that stage and arguably three or four weeks ahead of us in terms of the timeline and he talked about what they were doing,” External link

irishtimes Friday, May 15, 2020 6:21:00 AM EAT

Francesca McDonagh said : “A second wave of infection and associated shutdowns can’t be ruled out,” “And the timescale for the development and rollout of a vaccine is uncertain” External link

irishtimes Friday, May 15, 2020 6:21:00 AM EAT

Francesca McDonagh said : “not everyone will and that is why we are being cautious and prudent in the impairment we are taking because of the economic uncertainty” External link

irishexaminer Monday, May 11, 2020 9:13:00 PM EAT

Francesca McDonagh added : "The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies," External link

RTERadio Monday, May 11, 2020 4:03:00 PM EAT

Francesca McDonagh added : "I'm not aware of any single case today where a customer has lost their deposit as a result of a change in a Bank of Ireland mortgage. " External link

irishmirror Monday, May 11, 2020 3:55:00 PM EAT

Francesca McDonagh added : "The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies," External link

RTERadio Monday, May 11, 2020 1:59:00 PM EAT

Francesca McDonagh said : "We're very, very mindful of the role and expectations we have now and that will define us for the next decade," External link

irishexaminer Monday, May 11, 2020 12:50:00 PM EAT

Francesca McDonagh said : “We’re very, very mindful of the role and expectations we have now and that will define us for the next decade,” External link

beat102103 Monday, May 11, 2020 12:41:00 PM EAT

Francesca McDonagh added : "The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies," External link

RTERadio Monday, May 11, 2020 10:52:00 AM EAT

Francesca McDonagh said : “We made a good start to the year – growing lending, selling more than a quarter of all new mortgages in Ireland, reducing costs, and with the lowest level of arrears of any Irish bank. However, right now everything is seen through the lens of Covid-19,” “The economic outlook for our core markets in Ireland and the UK has deteriorated, with reduced levels of activity across our businesses. The economic effects will have a material impact on the group’s 2020 financial performance. The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies” External link

irishtimes Monday, May 11, 2020 10:20:00 AM EAT

Francesca McDonagh told : "To put that into perspective, normally, before Covid, we would typically get just two or three applications for a break each day. We have seen on some peak days that demand at 2,000," External link

wsau Friday, April 3, 2020 11:11:00 AM EAT

Francesca McDonagh said : "We know that the services we provide are critical," External link

RTERadio Tuesday, March 17, 2020 4:28:00 PM EAT

Francesca McDonagh told : “I’ve never had a headcount target, internally or externally. I think they drive the wrong outcomes for both colleagues and customers,” External link

irishtimes Tuesday, February 25, 2020 1:17:00 AM EAT

Francesca McDonagh told : “I’ve never had a headcount target, internally or externally. I think they drive the wrong outcomes for both colleagues and customers,” External link

irishtimes Monday, February 24, 2020 7:15:00 PM EAT

Francesca McDonagh said : "We feel that we have identified every single customer that has been impacted. We have contacted and redressed more than 99% of them," External link

RTERadio Monday, February 24, 2020 12:58:00 PM EAT

Francesca McDonagh said : "We think we're actually very competitive right now. We reduced our rates in 2019. We offered the first green mortgage," External link

irishexaminer Monday, February 24, 2020 12:51:00 PM EAT

Francesca McDonagh said : "As a leading lender in Ireland we are supporting families and businesses across the island - north, south, east and west. The Begin Together initiative will further enable communities to thrive, and make a tangible positive impact on the communities where we live and work," External link

independent-ie Saturday, February 22, 2020 6:31:00 AM EAT

Francesca McDonagh told : "Within a short walk of where we are this morning, there are thousands of people who have travelled long distances to get to work. This is not sustainable," External link

independent-ie Thursday, February 13, 2020 5:44:00 AM EAT

Francesca McDonagh said : “We need to revisit in Ireland how we plan our housing, how we zone and how we build,” External link

irishtimes Wednesday, February 12, 2020 6:22:00 PM EAT

Francesca McDonagh said : “We continue to expect that dividends will build on a prudent and progressive basis towards a payout ratio of 50 per cent of sustainable earnings,” External link

businesspost-ie Friday, December 27, 2019 11:20:00 AM EAT

Francesca McDonagh said : “Strong local economies are the backbone of the Irish economy and we’re proud to recognise, celebrate and support businesses and community groups working together to create jobs, drive growth and build thriving communities” External link

irishtimes Friday, December 6, 2019 8:06:00 AM EAT

Francesca McDonagh said : “Myles brings a wealth of experience to this important role, as the Bank continues to deliver against its strategic priorities to transform the Bank, serve customers brilliantly, and grow sustainable profits,” External link

irishtimes Tuesday, October 15, 2019 12:53:00 PM EAT

Francesca McDonagh told : “Brexit uncertainty is creating some reticence,” External link

iran-daily Sunday, August 4, 2019 4:35:00 PM EAT

Francesca McDonagh told : “Brexit uncertainty is creating some reticence,” External link

news-yahoo Sunday, August 4, 2019 8:42:00 AM EAT

Francesca McDonagh said : “Our advice to business owners is to speak to us to be as ready as they can be for what will be an uncertain period” External link

thesun Wednesday, July 31, 2019 3:40:00 AM EAT

Francesca McDonagh said : “Listening to the emotional rhetoric out of London, it is pointing in the direction of a no-deal Brexit being a real risk,” External link

eureporter Tuesday, July 30, 2019 10:18:00 AM EAT

Francesca McDonagh told : “It’s very easy to take cost out badly,” External link

irishtimes Tuesday, July 30, 2019 7:28:00 AM EAT

Francesca McDonagh said : “Cost isn’t the only lever we have, but an important one,” External link

irishtimes Monday, July 29, 2019 3:45:00 PM EAT

Francesca McDonagh said : "Listening to the emotional rhetoric out of London, it is pointing in the direction of a no-deal Brexit being a real risk," External link

4-traders Monday, July 29, 2019 10:07:00 AM EAT

Francesca McDonagh added : "Notwithstanding these challenges, the economic fundamentals underpinning our strategic ambition remain supportive," External link

independent-ie Monday, July 29, 2019 10:03:00 AM EAT

Francesca McDonagh said ( about Gavin Kelly ) : “These changes support the next phase of our group transformation. Unifying all IT systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus,” External link

irishtimes Tuesday, July 2, 2019 8:49:00 PM EAT

Francesca McDonagh said ( about Gavin Kelly ) : “These changes support the next phase of our group transformation. Unifying all IT systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus,” External link

irishtimes Tuesday, July 2, 2019 6:25:00 PM EAT

Francesca McDonagh said ( about Gavin Kelly ) : “These changes support the next phase of our group transformation. Unifying all IT systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus,” External link

irishtimes Tuesday, July 2, 2019 4:55:00 PM EAT

Francesca McDonagh said : "Over the past seven years Andrew has demonstrated a strong track record of successful financial leadership. He has built a market leading finance function within the group and has shown exceptional commitment in his role as CFO," External link

independent-ie Wednesday, June 26, 2019 5:26:00 AM EAT

Francesca McDonagh said : “we are certainly looking at all options and that could include a sale of portfolios” External link

irishtimes Thursday, April 4, 2019 9:33:00 PM EAT

Francesca McDonagh said : “We have grown our loan book with net lending of €1.3 billion in 2018 as we support our retail and corporate customers across all our markets,” “This inflection point represents growth for the first time in a number of years and we are confident of further growth” External link

irishtimes Monday, February 25, 2019 7:06:00 PM EAT

Francesca McDonagh said : “We are not haemorrhaging staff, but retaining and attracting talent is becoming more difficult in our sector as a result of pay restrictions,” External link

irishtimes Monday, February 25, 2019 7:06:00 PM EAT

Francesca McDonagh said : “We reduced our operating expense by 3 per cent /[IN 2018/], a first step towards fundamentally improving the group’s efficiency while still investing in our business,” “Our systems transformation has made good progress with the testing of our first customers on the new banking platform” External link

irishtimes Monday, February 25, 2019 7:06:00 PM EAT

Francesca McDonagh told : "We do remain confident despite the uncertainty so our outlook does assume that some type of deal is eventually done with an appropriate transition period," External link

4-traders Monday, February 25, 2019 12:16:00 PM EAT

Francesca McDonagh said : “We have grown our loan book with net lending of €1.3 billion in 2018 as we support our retail and corporate customers across all our markets,” “This inflection point represents growth for the first time in a number of years and we are confident of further growth” External link

irishtimes Monday, February 25, 2019 12:16:00 PM EAT

Francesca McDonagh said : “We reduced our operating expense by 3 per cent [IN 2018], a first step towards fundamentally improving the group’s efficiency while still investing in our business,” “Our systems transformation has made good progress with the testing of our first customers on the new banking platform” External link

irishtimes Monday, February 25, 2019 12:16:00 PM EAT

Francesca McDonagh said : “We have grown our loan book with net lending of €1.3 billion in 2018 as we support our retail and corporate customers across all our markets,” “This inflection point represents growth for the first time in a number of years and we are confident of further growth” External link

irishtimes Monday, February 25, 2019 10:25:00 AM EAT

Francesca McDonagh said : “We reduced our operating expense by 3 per cent [IN 2018], a first step towards fundamentally improving the group’s efficiency while still investing in our business,” “Our systems transformation has made good progress with the testing of our first customers on the new banking platform” External link

irishtimes Monday, February 25, 2019 10:25:00 AM EAT

Francesca McDonagh wrote : “As you are aware in the media, and heard from customers, family and friends, there has been a lot of focus on the issue of tracker mortgages and how the banks have responded to impacted customers,” “I can assure you that the bank is fully committed to addressing this issue and ensuring every last impacted customer is compensated. How we handle this crisis will define the customer-centric culture we aspire to” External link

irishtimes Friday, October 27, 2017 8:29:00 AM EAT

Francesca McDonagh said : “I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused to them and their families,” “All impacted customers must be identified as quickly as possible and treated fairly. The examination will continue to be a priority until the position has been resolved for every last impacted Bank of Ireland customers” External link

irishtimes Thursday, October 26, 2017 2:03:00 AM EAT

Francesca McDonagh said : “Since taking up my position as group chief executive earlier this month, the tracker issue has been a personal priority,” External link

irishtimes Thursday, October 26, 2017 2:03:00 AM EAT

Francesca McDonagh said : “I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused them and their families,” External link

carlow-nationalist Wednesday, October 25, 2017 9:20:00 PM EAT

Francesca McDonagh said : “I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused them and their families,” External link

carlow-nationalist Wednesday, October 25, 2017 7:20:00 PM EAT

Francesca McDonagh said : “We had a meeting with the minister and we listened very carefully to what the Minister had to say and his concerns. We are treating this matter very seriously and we’ll be making a statement in due course” External link

irishexaminer Tuesday, October 24, 2017 5:32:00 AM EAT

Francesca McDonagh added ( about Voice ) : "The way our customers bank with us is changing," "More customers are using mobile and internet banking than ever before, innovation such as Touch and Voice ID has proved extremely popular, and fewer people are using branches" External link

icWales Monday, January 30, 2017 3:39:00 PM EAT

Francesca McDonagh said : “More customers are using mobile and internet banking than ever before ... and fewer people are using branches. More than 90 per cent of our interactions with customers are now through our digital channels – an increase from 80 per cent last year,” External link

scmp Wednesday, January 25, 2017 4:41:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

westerntelegraph Tuesday, January 24, 2017 8:22:00 PM EAT

Francesca McDonagh said : "Fewer people are using branches. More than 90% of our interactions with customers are now through our digital channels - an increase from 80% last year," External link

bbc Tuesday, January 24, 2017 6:22:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

icWales Tuesday, January 24, 2017 6:01:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

itv Tuesday, January 24, 2017 5:21:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

msn-uk Tuesday, January 24, 2017 5:13:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

standard Tuesday, January 24, 2017 4:44:00 PM EAT



Key Titles and Phrases Count Lang Last Seen
ceo18.75%EN10/30/201730/10/2017
new ceo4.69%EN10/30/201730/10/2017
chief executive26.56%EN10/28/201728/10/2017
executive21.88%EN10/28/201728/10/2017
boss4.69%EN10/26/201726/10/2017
new boss1.56%EN10/04/201704/10/2017
banker3.12%EN09/21/201721/09/2017
successor1.56%EN08/24/201724/08/2017
head15.62%EN01/26/201726/01/2017
responsable de hsbc1.56%FR10/31/201331/10/2013
Names Lang Count
Francesca McDonaghEN95.16%
Francesca McDonaghFR3.23%
Francesca McDonaghPT1.61%


 
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Francesca McDonagh

Last updated on 2017-05-19T06:07+0300.

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Francesca McDonagh said : “We will consider opportunities that are a good fit for customers, complement our strategy to grow our business in Ireland, and support the investments we are making in the bank” External link

irishexaminer Friday, April 30, 2021 6:35:00 PM EAT

Francesca McDonagh said : "This MoU complements our strategy to grow our business in Ireland, and supports the investments we are making in the transformation of our systems and digital banking services," "We would be very pleased to provide KBC Ireland customers with a good home, and look forward to progressing our discussions with KBC over the coming period," External link

RTERadio Friday, April 16, 2021 12:57:00 PM EAT

Francesca McDonagh said : "This MoU complements our strategy to grow our business in Ireland, and supports the investments we are making in the transformation of our systems and digital banking services," "We would be very pleased to provide KBC Ireland customers with a good home, and look forward to progressing our discussions with KBC over the coming period," External link

RTERadio Friday, April 16, 2021 9:32:00 AM EAT

Francesca McDonagh said : “I appreciate that, given where the economy is now, to talk about Irish bankers’ bonuses is highly contentious,” “But if I just step back and think about the future of the recovery of this economy, having Irish-only banks being restricted in a way that other banks in Ireland are not is anti-competitive and it actually makes it very difficult to retain and attract key talent, which we need for a profitable and sustainable Irish banking sector” External link

irishtimes Sunday, March 28, 2021 11:58:00 PM EAT

Francesca McDonagh wrote : "I have seen our branch announcement interpreted as the bank using reduced footfall caused by the pandemic as an excuse to close branches," External link

RTERadio Tuesday, March 23, 2021 9:58:00 PM EAT

Francesca McDonagh wrote : "I have seen our branch announcement interpreted as the bank using reduced footfall caused by the pandemic as an excuse to close branches," "This is not the case. Customer trends have been moving in one direction ever since the advent of mobile technology and online banking" External link

RTERadio Tuesday, March 23, 2021 3:24:00 AM EAT

Francesca McDonagh said : “We have reached a tipping point,” External link

bloomberg Tuesday, March 16, 2021 11:21:00 PM EAT

Francesca McDonagh told : “were not a cost take-out” External link

computerweekly Thursday, March 4, 2021 10:05:00 PM EAT

Francesca McDonagh said : “Technology is evolving, and customers are using branches less, year on year on year,” External link

independent-ie Tuesday, March 2, 2021 9:27:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

irishtimes Monday, March 1, 2021 5:37:00 PM EAT

Francesca McDonagh said : “Technology is evolving, and customers are using branches less, year on year on year. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point between online and offline banking. Our mobile app is our most popular way to bank, with almost half a million customer logins every day and traffic up by a third in the past two years. 7 in 10 personal customer product applications are made digitally, and we expect this to grow to over 8 in 10 by the end of this year” External link

irishtimes Monday, March 1, 2021 5:37:00 PM EAT

Francesca McDonagh added : “We’ve now reached a tipping point between online and offline banking,” External link

independent-ie Monday, March 1, 2021 4:57:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

donegaldemocrat Monday, March 1, 2021 3:10:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services through a new arrangement with An Post” External link

beat102103 Monday, March 1, 2021 2:31:00 PM EAT

Francesca McDonagh said : “There will be no compulsory redundancy process,” External link

thejournal Monday, March 1, 2021 2:16:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less,” “Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months” External link

cityam Monday, March 1, 2021 1:30:00 PM EAT

Francesca McDonagh said : "Technology is evolving and customers are using branches less, year on year on year. " External link

eecho Monday, March 1, 2021 12:55:00 PM EAT

Francesca McDonagh said : “When Covid-19 hit, we radically changed how we operate so that we could provide the services our customers needed, including payment breaks for mortgages and business loans,” “Technology is evolving, and customers are using branches less, year on year on year. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” External link

irishexaminer Monday, March 1, 2021 12:48:00 PM EAT

Francesca McDonagh said : "Technology is evolving and customers are using branches less, year on year on year. " External link

themirror Monday, March 1, 2021 12:48:00 PM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

beat102103 Monday, March 1, 2021 11:41:00 AM EAT

Francesca McDonagh said : “When Covid-19 hit, we radically changed how we operate so that we could provide the services our customers needed, including payment breaks for mortgages and business loans,” “Technology is evolving, and customers are using branches less, year on year on year. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” External link

irishexaminer Monday, March 1, 2021 11:35:00 AM EAT

Francesca McDonagh said : "When Covid-19 hit, we radically changed how we operate so that we could provide the services our customers needed, including payment breaks for mortgages and business loans. Our speed of response was made possible by the investments we have made in transforming our culture, systems and business model," External link

RTERadio Monday, March 1, 2021 11:34:00 AM EAT

Francesca McDonagh said : "For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we've seen a seismic shift towards digital banking over the past 12 months," "We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post," External link

RTERadio Monday, March 1, 2021 11:34:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

westernpeople Monday, March 1, 2021 11:10:00 AM EAT

Francesca McDonagh added : “We’ve now reached a tipping point between online and offline banking,” External link

independent-ie Monday, March 1, 2021 11:09:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

carlow-nationalist Monday, March 1, 2021 11:06:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” External link

irishtimes Monday, March 1, 2021 11:04:00 AM EAT

Francesca McDonagh said : “For many years, the trend to digital banking has been evident, with customers using branches less and less. Covid-19 has accelerated this changing behaviour, and we’ve seen a seismic shift towards digital banking over the past 12 months,” “We’ve now reached a tipping point in customer preferences between online and offline banking. That’s why we’ve also announced changes to our branch network in Ireland and Northern Ireland today, while protecting access to local banking services though a new arrangement with An Post” External link

waterford-news Monday, March 1, 2021 10:56:00 AM EAT

Francesca McDonagh said : “I believe we should be able to share real-time information between financial institutions on fraud,” External link

irishexaminer Monday, February 22, 2021 11:43:00 PM EAT

Francesca McDonagh said : “I’d also like to thank Vincent for his ongoing contribution to the bank while his successor is identified and look forward to continuing to work closely with him in the months ahead,” “His positive impact, especially during some of the most challenging days of the bank’s history, will be long remembered” External link

irishtimes Wednesday, December 16, 2020 12:19:00 AM EAT

Francesca McDonagh says : “I don’t feel that the fourth quarter will be the same as the second quarter [lockdown],” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh says : “It’s difficult to be optimistic,” “As a bank it’s natural that we’re prudent and quite cautious but we did see better trading than we expected in the third quarter” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh says : “I don’t take it as a negative,” “The [voluntary-redundancy] offer was enhanced. So if someone had ever thought about leaving the organisation whether it was because they wanted to retire early, do something else, change their industry or go for another job in the sector, this was an opportunity for them to reflect over the summer” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh says : “Even if a trade deal is done, there will still be an element of disruption for businesses that import and export through or across the UK,” “I don’t think Brexit is going to benefit any economy but I would certainly hope for some kind of trade deal” External link

irishtimes Friday, November 6, 2020 4:49:00 PM EAT

Francesca McDonagh warned : “recently announced Covid-19 restrictions by the Irish and UK governments combined with Brexit present continued uncertainty” External link

irishtimes Wednesday, October 28, 2020 11:34:00 AM EAT

Francesca McDonagh warned : “recently announced Covid-19 restrictions by the Irish and UK governments combined with Brexit present continued uncertainty” External link

irishtimes Wednesday, October 28, 2020 10:58:00 AM EAT

Francesca McDonagh said : "We don't have a prejudged assumption of the outcome of the review. " External link

belfasttelegraph Sunday, August 9, 2020 11:08:00 PM EAT

Francesca McDonagh said : "It is not sustainable for any bank to be absorbing negative interest rates for ever more," External link

RTERadio Sunday, August 9, 2020 8:09:00 AM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 8:09:00 PM EAT

Francesca McDonagh said : "We now expect 2021 costs to be below our previous guidance of 1.65 billion euros, and it won't stop there," "We will look at all tactical and strategic opportunities to reduce costs further beyond 2021" External link

WortLuxembourg-en Wednesday, August 5, 2020 5:38:00 PM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 3:58:00 PM EAT

Francesca McDonagh said : “We now expect 2021 costs to be below our previous guidance of 1.65 billion euros, and it won’t stop there,” “We will look at all tactical and strategic opportunities to reduce costs further beyond 2021” External link

bloomberg Wednesday, August 5, 2020 3:29:00 PM EAT

Francesca McDonagh said : "Actually we've had a very positive story in terms of becoming more efficient. We've taken, as a bank, over a quarter of a billion euros out of our costs of running our business in the last two and a half years. " External link

irishexaminer Wednesday, August 5, 2020 2:22:00 PM EAT

Francesca McDonagh said : "Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income," External link

RTERadio Wednesday, August 5, 2020 1:58:00 PM EAT

Francesca McDonagh added : “is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” External link

independent-ie Wednesday, August 5, 2020 12:41:00 PM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 11:29:00 AM EAT

Francesca McDonagh added : “is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” External link

independent-ie Wednesday, August 5, 2020 10:42:00 AM EAT

Francesca McDonagh said : “Our outlook is cautiously more optimistic than our quarter one trading update, resulting in revised guidance for the rest of 2020 in terms of new lending and business income,” “We remain committed to continuing to support our customers, and helping reboot the economy, in the time ahead” External link

irishtimes Wednesday, August 5, 2020 10:00:00 AM EAT

Francesca McDonagh said : “The general consensus in terms of residential pricing in 2020 is that prices may drop by between 5 and 12 per cent, it depends on how things will recover. The consensus view ... seems reasonable. [But] there are so many variables” External link

irishtimes Wednesday, June 3, 2020 8:16:00 PM EAT

Francesca McDonagh said : “We would expect that the appetite for new mortgages and consumer borrowing to be very impacted in the second and third quarters,” External link

irishtimes Wednesday, June 3, 2020 8:16:00 PM EAT

Francesca McDonagh said : "We will look at tactical and strategic solutions to further reduce our costs," "We will allocate our resources to ensure the group is best positioned and appropriately structured to compete in the post-Covid environment," External link

irishexaminer Tuesday, May 19, 2020 10:16:00 PM EAT

Francesca McDonagh told : “They were really in the eye of the storm at that stage and arguably three or four weeks ahead of us in terms of the timeline and he talked about what they were doing,” External link

irishtimes Friday, May 15, 2020 6:21:00 AM EAT

Francesca McDonagh said : “A second wave of infection and associated shutdowns can’t be ruled out,” “And the timescale for the development and rollout of a vaccine is uncertain” External link

irishtimes Friday, May 15, 2020 6:21:00 AM EAT

Francesca McDonagh said : “not everyone will and that is why we are being cautious and prudent in the impairment we are taking because of the economic uncertainty” External link

irishexaminer Monday, May 11, 2020 9:13:00 PM EAT

Francesca McDonagh added : "The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies," External link

RTERadio Monday, May 11, 2020 4:03:00 PM EAT

Francesca McDonagh added : "I'm not aware of any single case today where a customer has lost their deposit as a result of a change in a Bank of Ireland mortgage. " External link

irishmirror Monday, May 11, 2020 3:55:00 PM EAT

Francesca McDonagh added : "The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies," External link

RTERadio Monday, May 11, 2020 1:59:00 PM EAT

Francesca McDonagh said : "We're very, very mindful of the role and expectations we have now and that will define us for the next decade," External link

irishexaminer Monday, May 11, 2020 12:50:00 PM EAT

Francesca McDonagh said : “We’re very, very mindful of the role and expectations we have now and that will define us for the next decade,” External link

beat102103 Monday, May 11, 2020 12:41:00 PM EAT

Francesca McDonagh added : "The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies," External link

RTERadio Monday, May 11, 2020 10:52:00 AM EAT

Francesca McDonagh said : “We made a good start to the year – growing lending, selling more than a quarter of all new mortgages in Ireland, reducing costs, and with the lowest level of arrears of any Irish bank. However, right now everything is seen through the lens of Covid-19,” “The economic outlook for our core markets in Ireland and the UK has deteriorated, with reduced levels of activity across our businesses. The economic effects will have a material impact on the group’s 2020 financial performance. The full impact remains uncertain and will be driven by the duration of Covid-19 restrictions and the successful reopening of the Irish and UK economies” External link

irishtimes Monday, May 11, 2020 10:20:00 AM EAT

Francesca McDonagh told : "To put that into perspective, normally, before Covid, we would typically get just two or three applications for a break each day. We have seen on some peak days that demand at 2,000," External link

wsau Friday, April 3, 2020 11:11:00 AM EAT

Francesca McDonagh said : "We know that the services we provide are critical," External link

RTERadio Tuesday, March 17, 2020 4:28:00 PM EAT

Francesca McDonagh told : “I’ve never had a headcount target, internally or externally. I think they drive the wrong outcomes for both colleagues and customers,” External link

irishtimes Tuesday, February 25, 2020 1:17:00 AM EAT

Francesca McDonagh told : “I’ve never had a headcount target, internally or externally. I think they drive the wrong outcomes for both colleagues and customers,” External link

irishtimes Monday, February 24, 2020 7:15:00 PM EAT

Francesca McDonagh said : "We feel that we have identified every single customer that has been impacted. We have contacted and redressed more than 99% of them," External link

RTERadio Monday, February 24, 2020 12:58:00 PM EAT

Francesca McDonagh said : "We think we're actually very competitive right now. We reduced our rates in 2019. We offered the first green mortgage," External link

irishexaminer Monday, February 24, 2020 12:51:00 PM EAT

Francesca McDonagh said : "As a leading lender in Ireland we are supporting families and businesses across the island - north, south, east and west. The Begin Together initiative will further enable communities to thrive, and make a tangible positive impact on the communities where we live and work," External link

independent-ie Saturday, February 22, 2020 6:31:00 AM EAT

Francesca McDonagh told : "Within a short walk of where we are this morning, there are thousands of people who have travelled long distances to get to work. This is not sustainable," External link

independent-ie Thursday, February 13, 2020 5:44:00 AM EAT

Francesca McDonagh said : “We need to revisit in Ireland how we plan our housing, how we zone and how we build,” External link

irishtimes Wednesday, February 12, 2020 6:22:00 PM EAT

Francesca McDonagh said : “We continue to expect that dividends will build on a prudent and progressive basis towards a payout ratio of 50 per cent of sustainable earnings,” External link

businesspost-ie Friday, December 27, 2019 11:20:00 AM EAT

Francesca McDonagh said : “Strong local economies are the backbone of the Irish economy and we’re proud to recognise, celebrate and support businesses and community groups working together to create jobs, drive growth and build thriving communities” External link

irishtimes Friday, December 6, 2019 8:06:00 AM EAT

Francesca McDonagh said : “Myles brings a wealth of experience to this important role, as the Bank continues to deliver against its strategic priorities to transform the Bank, serve customers brilliantly, and grow sustainable profits,” External link

irishtimes Tuesday, October 15, 2019 12:53:00 PM EAT

Francesca McDonagh told : “Brexit uncertainty is creating some reticence,” External link

iran-daily Sunday, August 4, 2019 4:35:00 PM EAT

Francesca McDonagh told : “Brexit uncertainty is creating some reticence,” External link

news-yahoo Sunday, August 4, 2019 8:42:00 AM EAT

Francesca McDonagh said : “Our advice to business owners is to speak to us to be as ready as they can be for what will be an uncertain period” External link

thesun Wednesday, July 31, 2019 3:40:00 AM EAT

Francesca McDonagh said : “Listening to the emotional rhetoric out of London, it is pointing in the direction of a no-deal Brexit being a real risk,” External link

eureporter Tuesday, July 30, 2019 10:18:00 AM EAT

Francesca McDonagh told : “It’s very easy to take cost out badly,” External link

irishtimes Tuesday, July 30, 2019 7:28:00 AM EAT

Francesca McDonagh said : “Cost isn’t the only lever we have, but an important one,” External link

irishtimes Monday, July 29, 2019 3:45:00 PM EAT

Francesca McDonagh said : "Listening to the emotional rhetoric out of London, it is pointing in the direction of a no-deal Brexit being a real risk," External link

4-traders Monday, July 29, 2019 10:07:00 AM EAT

Francesca McDonagh added : "Notwithstanding these challenges, the economic fundamentals underpinning our strategic ambition remain supportive," External link

independent-ie Monday, July 29, 2019 10:03:00 AM EAT

Francesca McDonagh said ( about Gavin Kelly ) : “These changes support the next phase of our group transformation. Unifying all IT systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus,” External link

irishtimes Tuesday, July 2, 2019 8:49:00 PM EAT

Francesca McDonagh said ( about Gavin Kelly ) : “These changes support the next phase of our group transformation. Unifying all IT systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus,” External link

irishtimes Tuesday, July 2, 2019 6:25:00 PM EAT

Francesca McDonagh said ( about Gavin Kelly ) : “These changes support the next phase of our group transformation. Unifying all IT systems change under Jackie Noakes and giving clear responsibility for the retail customer relationship to Gavin Kelly simplifies our organisation and enhances our focus,” External link

irishtimes Tuesday, July 2, 2019 4:55:00 PM EAT

Francesca McDonagh said : "Over the past seven years Andrew has demonstrated a strong track record of successful financial leadership. He has built a market leading finance function within the group and has shown exceptional commitment in his role as CFO," External link

independent-ie Wednesday, June 26, 2019 5:26:00 AM EAT

Francesca McDonagh said : “we are certainly looking at all options and that could include a sale of portfolios” External link

irishtimes Thursday, April 4, 2019 9:33:00 PM EAT

Francesca McDonagh said : “We have grown our loan book with net lending of €1.3 billion in 2018 as we support our retail and corporate customers across all our markets,” “This inflection point represents growth for the first time in a number of years and we are confident of further growth” External link

irishtimes Monday, February 25, 2019 7:06:00 PM EAT

Francesca McDonagh said : “We are not haemorrhaging staff, but retaining and attracting talent is becoming more difficult in our sector as a result of pay restrictions,” External link

irishtimes Monday, February 25, 2019 7:06:00 PM EAT

Francesca McDonagh said : “We reduced our operating expense by 3 per cent /[IN 2018/], a first step towards fundamentally improving the group’s efficiency while still investing in our business,” “Our systems transformation has made good progress with the testing of our first customers on the new banking platform” External link

irishtimes Monday, February 25, 2019 7:06:00 PM EAT

Francesca McDonagh told : "We do remain confident despite the uncertainty so our outlook does assume that some type of deal is eventually done with an appropriate transition period," External link

4-traders Monday, February 25, 2019 12:16:00 PM EAT

Francesca McDonagh said : “We have grown our loan book with net lending of €1.3 billion in 2018 as we support our retail and corporate customers across all our markets,” “This inflection point represents growth for the first time in a number of years and we are confident of further growth” External link

irishtimes Monday, February 25, 2019 12:16:00 PM EAT

Francesca McDonagh said : “We reduced our operating expense by 3 per cent [IN 2018], a first step towards fundamentally improving the group’s efficiency while still investing in our business,” “Our systems transformation has made good progress with the testing of our first customers on the new banking platform” External link

irishtimes Monday, February 25, 2019 12:16:00 PM EAT

Francesca McDonagh said : “We have grown our loan book with net lending of €1.3 billion in 2018 as we support our retail and corporate customers across all our markets,” “This inflection point represents growth for the first time in a number of years and we are confident of further growth” External link

irishtimes Monday, February 25, 2019 10:25:00 AM EAT

Francesca McDonagh said : “We reduced our operating expense by 3 per cent [IN 2018], a first step towards fundamentally improving the group’s efficiency while still investing in our business,” “Our systems transformation has made good progress with the testing of our first customers on the new banking platform” External link

irishtimes Monday, February 25, 2019 10:25:00 AM EAT

Francesca McDonagh wrote : “As you are aware in the media, and heard from customers, family and friends, there has been a lot of focus on the issue of tracker mortgages and how the banks have responded to impacted customers,” “I can assure you that the bank is fully committed to addressing this issue and ensuring every last impacted customer is compensated. How we handle this crisis will define the customer-centric culture we aspire to” External link

irishtimes Friday, October 27, 2017 8:29:00 AM EAT

Francesca McDonagh said : “I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused to them and their families,” “All impacted customers must be identified as quickly as possible and treated fairly. The examination will continue to be a priority until the position has been resolved for every last impacted Bank of Ireland customers” External link

irishtimes Thursday, October 26, 2017 2:03:00 AM EAT

Francesca McDonagh said : “Since taking up my position as group chief executive earlier this month, the tracker issue has been a personal priority,” External link

irishtimes Thursday, October 26, 2017 2:03:00 AM EAT

Francesca McDonagh said : “I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused them and their families,” External link

carlow-nationalist Wednesday, October 25, 2017 9:20:00 PM EAT

Francesca McDonagh said : “I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused them and their families,” External link

carlow-nationalist Wednesday, October 25, 2017 7:20:00 PM EAT

Francesca McDonagh said : “We had a meeting with the minister and we listened very carefully to what the Minister had to say and his concerns. We are treating this matter very seriously and we’ll be making a statement in due course” External link

irishexaminer Tuesday, October 24, 2017 5:32:00 AM EAT

Francesca McDonagh added ( about Voice ) : "The way our customers bank with us is changing," "More customers are using mobile and internet banking than ever before, innovation such as Touch and Voice ID has proved extremely popular, and fewer people are using branches" External link

icWales Monday, January 30, 2017 3:39:00 PM EAT

Francesca McDonagh said : “More customers are using mobile and internet banking than ever before ... and fewer people are using branches. More than 90 per cent of our interactions with customers are now through our digital channels – an increase from 80 per cent last year,” External link

scmp Wednesday, January 25, 2017 4:41:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

westerntelegraph Tuesday, January 24, 2017 8:22:00 PM EAT

Francesca McDonagh said : "Fewer people are using branches. More than 90% of our interactions with customers are now through our digital channels - an increase from 80% last year," External link

bbc Tuesday, January 24, 2017 6:22:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

icWales Tuesday, January 24, 2017 6:01:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

itv Tuesday, January 24, 2017 5:21:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

msn-uk Tuesday, January 24, 2017 5:13:00 PM EAT

Francesca McDonagh added : "The way our customers bank with us is changing," External link

standard Tuesday, January 24, 2017 4:44:00 PM EAT



Key Titles and Phrases Count Lang Last Seen
ceo18.75%EN10/30/201730/10/2017
new ceo4.69%EN10/30/201730/10/2017
chief executive26.56%EN10/28/201728/10/2017
executive21.88%EN10/28/201728/10/2017
boss4.69%EN10/26/201726/10/2017
new boss1.56%EN10/04/201704/10/2017
banker3.12%EN09/21/201721/09/2017
successor1.56%EN08/24/201724/08/2017
head15.62%EN01/26/201726/01/2017
responsable de hsbc1.56%FR10/31/201331/10/2013
Names Lang Count
Francesca McDonaghEN95.16%
Francesca McDonaghFR3.23%
Francesca McDonaghPT1.61%


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