Ms Glass told : "They're terminating claims in wholly unreasonable circumstances,"

abc-au Tuesday, December 3, 2019 6:45:00 AM EAT

Ms Glass said : "The agent denied it and told her that if she was concerned about being followed she ought to go to police,"

abc-au Tuesday, December 3, 2019 6:45:00 AM EAT

Ms Glass told : "They're terminating claims in wholly unreasonable circumstances,"

abc-au Tuesday, December 3, 2019 6:00:00 AM EAT

Ms Glass said : "The agent denied it and told her that if she was concerned about being followed she ought to go to police,"

abc-au Tuesday, December 3, 2019 6:00:00 AM EAT

Ms Glass said : "For the sake of the next generation of injured workers, and the wider community that bears the cost, we should not have to investigate this issue again,"

illawarramercury Tuesday, December 3, 2019 5:11:00 AM EAT

Ms Glass said : "For the sake of the next generation of injured workers, and the wider community that bears the cost, we should not have to investigate this issue again,"

dailyadvertiser Tuesday, December 3, 2019 5:02:00 AM EAT

Ms Glass said : "For the sake of the next generation of injured workers, and the wider community that bears the cost, we should not have to investigate this issue again,"

bordermail Tuesday, December 3, 2019 4:27:00 AM EAT

Ms Glass said : "People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law, or behaving in a manner disrespectful of the departed,"

abc-au Wednesday, November 13, 2019 10:50:00 AM EAT

Ms Glass said : “People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law or behaving in a manner disrespectful of the departed,”

smh Wednesday, November 13, 2019 10:48:00 AM EAT

Ms Glass said : “People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law or behaving in a manner disrespectful of the departed,”

brisbanetimes Wednesday, November 13, 2019 10:45:00 AM EAT

Ms Glass said : "People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law, or behaving in a manner disrespectful of the departed,"

abc-au Wednesday, November 13, 2019 6:17:00 AM EAT

Ms Glass wrote : "What is apparent from the available evidence is that what presents as a willingness by Mr Bock to 'cut corners', manifests as a disregard for the deceased, their bereaved, Mr Bock's colleagues and superiors as well as his own professional obligations,"

qt Wednesday, November 13, 2019 5:29:00 AM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

watoday Saturday, November 2, 2019 8:16:00 AM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

theage Friday, November 1, 2019 4:14:00 PM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

smh Friday, November 1, 2019 4:00:00 PM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

brisbanetimes Friday, November 1, 2019 3:58:00 PM EAT

Ms Glass wrote : "I make no criticism of the campaign or the field organisers," "But while some electorate officer work was done for some Members of Parliament, the arrangement to employ field organisers as electorate officers was an artifice to secure partial payment for the campaign out of parliamentary funds, and was wrong"

abc-au Sunday, October 20, 2019 8:11:00 AM EAT

Ms Glass wrote ( about Mr O Brien ) : "There is undoubtedly a blurred line between permissible and impermissible uses of parliamentary funds, and what is or is not political activity prohibited by the guide," "But in seeking to maximise the use of resources available to the party, Mr Lenders crossed the line"

abc-au Sunday, October 20, 2019 8:11:00 AM EAT

Ms Glass wrote : "I make no criticism of the campaign or the field organisers," "But while some electorate officer work was done for some Members of Parliament, the arrangement to employ field organisers as electorate officers was an artifice to secure partial payment for the campaign out of parliamentary funds, and was wrong"

abc-au Tuesday, October 15, 2019 3:13:00 AM EAT

Ms Glass wrote : "There is undoubtedly a blurred line between permissible and impermissible uses of parliamentary funds, and what is or is not political activity prohibited by the guide," "But in seeking to maximise the use of resources available to the party, Mr Lenders crossed the line"

abc-au Tuesday, October 15, 2019 3:13:00 AM EAT

Ms Glass said : "All too often complaints are seen as a nuisance, or provoke a defensive, unhelpful, bureaucratic response,"

yahoo-au Tuesday, October 8, 2019 8:01:00 PM EAT

Ms Glass said : "It is not a solution to disguise the true level of community dissatisfaction by labelling it as a 'request for service' or 'matter with a statutory right of appeal', instead of recognising is as a 'complaint,"

yahoo-au Tuesday, October 8, 2019 8:01:00 PM EAT

Ms Glass said : "All too often complaints are seen as a nuisance, or provoke a defensive, unhelpful, bureaucratic response,"

9news Tuesday, October 8, 2019 7:59:00 PM EAT

Ms Glass said : "It is not a solution to disguise the true level of community dissatisfaction by labelling it as a 'request for service' or 'matter with a statutory right of appeal', instead of recognising is as a 'complaint,"

9news Tuesday, October 8, 2019 7:59:00 PM EAT

Ms Glass said : "These practices are seriously damaging to children and young people. What must be important to all of us is to ensure these kids come out of detention better than when they went in, and at the moment that's not happening,"

smh Thursday, September 5, 2019 11:20:00 AM EAT

Ms Glass said : "These practices are seriously damaging to children and young people. What must be important to all of us is to ensure these kids come out of detention better than when they went in, and at the moment that's not happening,"

theage Thursday, September 5, 2019 11:13:00 AM EAT

Ms Glass said : "These practices are seriously damaging to children and young people. What must be important to all of us is to ensure these kids come out of detention better than when they went in, and at the moment that's not happening,"

brisbanetimes Thursday, September 5, 2019 11:11:00 AM EAT

Ms Glass said : "Legislation and official procedures acknowledge that children and young people should be isolated only as a last resort and for the minimum time necessary," "But we found the procedures do not translate into practice"

abc-au Thursday, September 5, 2019 6:50:00 AM EAT

Ms Glass said : "Children and young people can be irrational, volatile and unable to self-regulate, presenting behaviour that is more challenging and extreme than many adults," "But it is time to look beyond the tough-on-crime rhetoric to consider what will genuinely lead to safer communities and safer correctional facilities"

abc-au Thursday, September 5, 2019 6:50:00 AM EAT

Ms Glass said : "It's a sorry tale that goes back to the 1950s — basically they were sold a pup,"

abc-au Wednesday, August 7, 2019 10:55:00 AM EAT

Ms Glass said : "people bought land in good faith but were in fact sold a pup"

brisbanetimes Wednesday, August 7, 2019 4:09:00 AM EAT

Ms Glass said : "Much of the land cannot be developed, at least in its present form. Some of it is beach dunes. Some of it is flood-prone," "Successive environmental studies confirm what should have been seen at the outset, that it should never have been sold off in the first place"

brisbanetimes Wednesday, August 7, 2019 4:09:00 AM EAT

Ms Glass said : "people bought land in good faith but were in fact sold a pup"

theage Wednesday, August 7, 2019 4:07:00 AM EAT

Ms Glass said : "Much of the land cannot be developed, at least in its present form. Some of it is beach dunes. Some of it is flood-prone," "Successive environmental studies confirm what should have been seen at the outset, that it should never have been sold off in the first place"

theage Wednesday, August 7, 2019 4:07:00 AM EAT

Ms Glass said : "people bought land in good faith but were in fact sold a pup"

smh Wednesday, August 7, 2019 3:57:00 AM EAT

Ms Glass said : "Much of the land cannot be developed, at least in its present form. Some of it is beach dunes. Some of it is flood-prone," "Successive environmental studies confirm what should have been seen at the outset, that it should never have been sold off in the first place"

smh Wednesday, August 7, 2019 3:57:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

theage Thursday, June 27, 2019 6:44:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

theage Thursday, June 27, 2019 6:44:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

theage Thursday, June 27, 2019 6:44:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

smh Thursday, June 27, 2019 6:39:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

smh Thursday, June 27, 2019 6:39:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

smh Thursday, June 27, 2019 6:39:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

brisbanetimes Thursday, June 27, 2019 6:32:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

brisbanetimes Thursday, June 27, 2019 6:32:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

brisbanetimes Thursday, June 27, 2019 6:32:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

watoday Thursday, June 27, 2019 6:26:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

watoday Thursday, June 27, 2019 6:26:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

watoday Thursday, June 27, 2019 6:26:00 AM EAT

Ms Glass said : "The evidence of dissatisfaction, directly impacting on State Trustee clients' quality of life, is too substantial to be treated as other than systemic,"

yahoo-au Thursday, June 27, 2019 3:08:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

illawarramercury Wednesday, May 29, 2019 6:19:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

dailyadvertiser Wednesday, May 29, 2019 5:35:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

maitlandmercury Wednesday, May 29, 2019 5:34:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

bordermail Wednesday, May 29, 2019 5:27:00 AM EAT

Ms Glass replied : "No, I wouldn't do that for any money"

bbc Monday, April 29, 2019 6:08:00 PM EAT

Ms Glass said : "The issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "While these are, sadly, perennial themes in many agencies, if the system is failing it is even more important to get the human element right"

brisbanetimes Wednesday, April 17, 2019 5:49:00 AM EAT

Ms Glass said : "The issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "While these are, sadly, perennial themes in many agencies, if the system is failing it is even more important to get the human element right"

smh Wednesday, April 17, 2019 5:41:00 AM EAT

Ms Glass said : "We have pointed out that the issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "We continue to receive complaints, and it is too early to tell whether any improvements have had an effect"

yahoo-au Wednesday, April 17, 2019 5:36:00 AM EAT

Ms Glass said : "The issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "While these are, sadly, perennial themes in many agencies, if the system is failing it is even more important to get the human element right"

theage Wednesday, April 17, 2019 5:18:00 AM EAT

Ms Glass said : "We have pointed out that the issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "We continue to receive complaints, and it is too early to tell whether any improvements have had an effect"

heraldsun Wednesday, April 17, 2019 5:01:00 AM EAT

Ms Glass said : "The inspection team will gather first-hand observations; speak confidentially with children, young people and staff; have access to inspect all areas of a facility; and review relevant records and documentation,"

yahoo-au Monday, March 4, 2019 6:28:00 AM EAT

Ms Glass said : “I didn’t have anything to do in retirement and I didn’t think that playing bingo was up to my speed,”

irishexaminer Monday, December 17, 2018 9:23:00 PM EAT

Ms Glass said : “She did not give up in the midst of her challenges, she just kept plugging along,”

irishexaminer Monday, December 17, 2018 9:23:00 PM EAT

Ms Glass said : “I sat right next to her and over the course of the semester built a fast friendship with her,”

irishexaminer Monday, December 17, 2018 9:23:00 PM EAT

Ms Glass said : “I didn’t have anything to do in retirement and I didn’t think that playing bingo was up to my speed,”

belfasttelegraph Monday, December 17, 2018 8:47:00 PM EAT

Ms Glass said : “She did not give up in the midst of her challenges, she just kept plugging along,”

belfasttelegraph Monday, December 17, 2018 8:47:00 PM EAT

Ms Glass said : “I sat right next to her and over the course of the semester built a fast friendship with her,”

belfasttelegraph Monday, December 17, 2018 8:47:00 PM EAT

Ms Glass said : “I didn’t have anything to do in retirement and I didn’t think that playing bingo was up to my speed,”

independent-ie Monday, December 17, 2018 8:45:00 PM EAT

Ms Glass said : “She did not give up in the midst of her challenges, she just kept plugging along,”

independent-ie Monday, December 17, 2018 8:45:00 PM EAT

Ms Glass said : “I sat right next to her and over the course of the semester built a fast friendship with her,”

independent-ie Monday, December 17, 2018 8:45:00 PM EAT

Ms Glass said : "The complaints that we are dealing with are about the council's charging of rates on land that, for the most part, people can't build on, and in some cases can't even access,"

abc-au Friday, December 14, 2018 7:38:00 AM EAT

Ms Glass said : "The complaints that we are dealing with are about the council's charging of rates on land that, for the most part, people can't build on, and in some cases can't even access,"

abc-au Wednesday, December 12, 2018 8:27:00 AM EAT

Ms Glass said : “I will be investigating whether the council has treated these landowners fairly and reasonably,”

smh Wednesday, December 12, 2018 3:14:00 AM EAT

Ms Glass said : “I will be investigating whether the council has treated these landowners fairly and reasonably,”

brisbanetimes Wednesday, December 12, 2018 2:55:00 AM EAT

Ms Glass said : “I will be investigating whether the council has treated these landowners fairly and reasonably,”

theage Wednesday, December 12, 2018 2:50:00 AM EAT

Ms Glass says : "She is exceptional in the extent to which she has cultivated a very public corporate personality and by doing so, she's a household name in the way that [chief operating officers] of other companies are not,"

bbc Sunday, December 9, 2018 4:48:00 AM EAT

Ms Glass said : "Inspections are forward-looking and seek to improve and prevent," "Inspections help to ensure the effectiveness of facilities in promoting rehabilitation, which in turn reduces recidivism and increases community safety. They can identify pressure points, which if left unchecked, can result in riots"

yahoo-au Thursday, December 6, 2018 3:24:00 AM EAT

Ms Glass said : "It's highly likely this damage was caused by an ex-partner, but the situation is that the department simply didn't make any effort to find out,"

abc-au Monday, October 30, 2017 6:53:00 AM EAT

Ms Glass said : "It is neither in the interests of public safety nor the public purse for young people to become entrenched in a life of crime, cycling through youth justice centres into adult prisons to which all too often they return," "Reform should not be derailed by knee-jerk responses to events, which will not make us safer in the long run"

brisbanetimes Monday, February 6, 2017 10:32:00 AM EAT

Ms Glass wrote : "It is predictable that a regime of lockdowns for young people will create unrest, and equally predictable that more lockdowns will follow any unrest,"

brisbanetimes Monday, February 6, 2017 10:32:00 AM EAT

Ms Glass said : "It is neither in the interests of public safety nor the public purse for young people to become entrenched in a life of crime, cycling through youth justice centres into adult prisons to which all too often they return," "Reform should not be derailed by knee-jerk responses to events, which will not make us safer in the long run"

smh Monday, February 6, 2017 10:08:00 AM EAT

Ms Glass wrote : "It is predictable that a regime of lockdowns for young people will create unrest, and equally predictable that more lockdowns will follow any unrest,"

smh Monday, February 6, 2017 10:08:00 AM EAT

Ms Glass said : "A grieving parent - having lost an infant twin child and seeking basic documentation about his very existence - found herself immersed in a bureaucratic netherworld,"

9news Monday, January 30, 2017 11:08:00 AM EAT

Ms Glass said : "A grieving parent - having lost an infant twin child and seeking basic documentation about his very existence - found herself immersed in a bureaucratic netherworld,"

news_com_au Monday, January 30, 2017 10:19:00 AM EAT

Ms Glass said ( about Ms Glass ) : "Sadly, Ms X's experience with the Registry was not unique," "My office had received an increasing number of complaints about the Registry and its delays in issuing certificates or responding to complaints"

brisbanetimes Monday, January 30, 2017 7:45:00 AM EAT

Ms Glass said ( about Ms Glass ) : "Sadly, Ms X's experience with the Registry was not unique," "My office had received an increasing number of complaints about the Registry and its delays in issuing certificates or responding to complaints"

smh Monday, January 30, 2017 6:56:00 AM EAT

Ms Glass said : "My office has received an increasing number of complaints about the registry and its delays in issuing certificates or responding to complaints,"

9news Monday, January 30, 2017 6:21:00 AM EAT

Ms Glass said : "Overall, we found that councils were not engaging in widespread, deliberate, secretive behaviour. But there was evidence of poor practice across councils large and small, urban and rural,"

smh Thursday, December 15, 2016 10:10:00 AM EAT

Ms Glass said : "Overall, we found that councils were not engaging in widespread, deliberate, secretive behaviour. But there was evidence of poor practice across councils large and small, urban and rural,"

brisbanetimes Thursday, December 15, 2016 9:38:00 AM EAT

Ms Glass said : "This affects people's lives and the human side of this shouldn't be forgotten,"

smh Monday, October 10, 2016 11:31:00 AM EAT

Ms Glass said : "This affects people's lives and the human side of this shouldn't be forgotten,"

brisbanetimes Monday, October 10, 2016 10:41:00 AM EAT

Ms Glass said : "I'm cut out for this. I like the challenge. It's extremely rewarding,"

post-gazette Monday, October 10, 2016 7:47:00 AM EAT

Ms Glass said : "My husband has picked up a second job just trying to put food on the table and pay for diapers,"

post-gazette Monday, October 10, 2016 7:47:00 AM EAT

Ms Glass said : "I have to start being serious about leaving if the contract isn't going to be resolved this year,"

post-gazette Monday, October 10, 2016 7:47:00 AM EAT

Ms Glass said : "This affects people's lives and the human side of this shouldn't be forgotten,"

abc-au Wednesday, September 14, 2016 5:37:00 AM EAT

Ms Glass said : "This effects people's lives and the human side of this shouldn't be forgotten,"

abc-au Monday, September 12, 2016 8:02:00 AM EAT

Ms Glass said : “I feel very betrayed by him,”

nytimes Tuesday, September 6, 2016 3:41:00 AM EAT

Ms Glass said : "The Victorian Ombudsman welcomes the clarification provided by the court in the parliamentary referral matter. We'll be making no further comment"

brisbanetimes Friday, August 26, 2016 8:06:00 AM EAT

Ms Glass said : "The Victorian Ombudsman welcomes the clarification provided by the court in the parliamentary referral matter. We'll be making no further comment"

smh Friday, August 26, 2016 8:04:00 AM EAT

Ms Glass said : "It is difficult for governments to take a long term view," "This is about sustained political will"

brisbanetimes Thursday, August 25, 2016 11:52:00 AM EAT

Ms Glass said : "It is difficult for governments to take a long term view," "This is about sustained political will"

smh Thursday, August 25, 2016 11:49:00 AM EAT

Ms Glass said : "We're spending more money on more people going to prison, and they're coming back more often," "That is a compelling picture of something not working. I think it is about rethinking the view of crime and offending, and taking a long-term view rather than a short-term, headline-grabbing view of crime"

brisbanetimes Wednesday, August 24, 2016 11:03:00 AM EAT

Ms Glass said : "We're spending more money on more people going to prison, and they're coming back more often," "That is a compelling picture of something not working. I think it is about rethinking the view of crime and offending, and taking a long-term view rather than a short-term, headline-grabbing view of crime"

smh Wednesday, August 24, 2016 11:01:00 AM EAT

Ms Glass told : "They're terminating claims in wholly unreasonable circumstances,"

abc-au Tuesday, December 3, 2019 6:45:00 AM EAT

Ms Glass said : "The agent denied it and told her that if she was concerned about being followed she ought to go to police,"

abc-au Tuesday, December 3, 2019 6:45:00 AM EAT

Ms Glass told : "They're terminating claims in wholly unreasonable circumstances,"

abc-au Tuesday, December 3, 2019 6:00:00 AM EAT

Ms Glass said : "The agent denied it and told her that if she was concerned about being followed she ought to go to police,"

abc-au Tuesday, December 3, 2019 6:00:00 AM EAT

Ms Glass said : "For the sake of the next generation of injured workers, and the wider community that bears the cost, we should not have to investigate this issue again,"

illawarramercury Tuesday, December 3, 2019 5:11:00 AM EAT

Ms Glass said : "For the sake of the next generation of injured workers, and the wider community that bears the cost, we should not have to investigate this issue again,"

dailyadvertiser Tuesday, December 3, 2019 5:02:00 AM EAT

Ms Glass said : "For the sake of the next generation of injured workers, and the wider community that bears the cost, we should not have to investigate this issue again,"

bordermail Tuesday, December 3, 2019 4:27:00 AM EAT

Ms Glass said : "People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law, or behaving in a manner disrespectful of the departed,"

abc-au Wednesday, November 13, 2019 10:50:00 AM EAT

Ms Glass said : “People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law or behaving in a manner disrespectful of the departed,”

smh Wednesday, November 13, 2019 10:48:00 AM EAT

Ms Glass said : “People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law or behaving in a manner disrespectful of the departed,”

brisbanetimes Wednesday, November 13, 2019 10:45:00 AM EAT

Ms Glass said : "People engaged in the emotional process of burying a loved one should not face the added burden of those in charge making careless mistakes, breaking the law, or behaving in a manner disrespectful of the departed,"

abc-au Wednesday, November 13, 2019 6:17:00 AM EAT

Ms Glass wrote : "What is apparent from the available evidence is that what presents as a willingness by Mr Bock to 'cut corners', manifests as a disregard for the deceased, their bereaved, Mr Bock's colleagues and superiors as well as his own professional obligations,"

qt Wednesday, November 13, 2019 5:29:00 AM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

watoday Saturday, November 2, 2019 8:16:00 AM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

theage Friday, November 1, 2019 4:14:00 PM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

smh Friday, November 1, 2019 4:00:00 PM EAT

Ms Glass said : “Yes, it can be a dangerous game… but we need to use what is there, whether it’s traditional media, social media, or whatever, to get out message out,”

brisbanetimes Friday, November 1, 2019 3:58:00 PM EAT

Ms Glass wrote : "I make no criticism of the campaign or the field organisers," "But while some electorate officer work was done for some Members of Parliament, the arrangement to employ field organisers as electorate officers was an artifice to secure partial payment for the campaign out of parliamentary funds, and was wrong"

abc-au Sunday, October 20, 2019 8:11:00 AM EAT

Ms Glass wrote ( about Mr O Brien ) : "There is undoubtedly a blurred line between permissible and impermissible uses of parliamentary funds, and what is or is not political activity prohibited by the guide," "But in seeking to maximise the use of resources available to the party, Mr Lenders crossed the line"

abc-au Sunday, October 20, 2019 8:11:00 AM EAT

Ms Glass wrote : "I make no criticism of the campaign or the field organisers," "But while some electorate officer work was done for some Members of Parliament, the arrangement to employ field organisers as electorate officers was an artifice to secure partial payment for the campaign out of parliamentary funds, and was wrong"

abc-au Tuesday, October 15, 2019 3:13:00 AM EAT

Ms Glass wrote : "There is undoubtedly a blurred line between permissible and impermissible uses of parliamentary funds, and what is or is not political activity prohibited by the guide," "But in seeking to maximise the use of resources available to the party, Mr Lenders crossed the line"

abc-au Tuesday, October 15, 2019 3:13:00 AM EAT

Ms Glass said : "All too often complaints are seen as a nuisance, or provoke a defensive, unhelpful, bureaucratic response,"

yahoo-au Tuesday, October 8, 2019 8:01:00 PM EAT

Ms Glass said : "It is not a solution to disguise the true level of community dissatisfaction by labelling it as a 'request for service' or 'matter with a statutory right of appeal', instead of recognising is as a 'complaint,"

yahoo-au Tuesday, October 8, 2019 8:01:00 PM EAT

Ms Glass said : "All too often complaints are seen as a nuisance, or provoke a defensive, unhelpful, bureaucratic response,"

9news Tuesday, October 8, 2019 7:59:00 PM EAT

Ms Glass said : "It is not a solution to disguise the true level of community dissatisfaction by labelling it as a 'request for service' or 'matter with a statutory right of appeal', instead of recognising is as a 'complaint,"

9news Tuesday, October 8, 2019 7:59:00 PM EAT

Ms Glass said : "These practices are seriously damaging to children and young people. What must be important to all of us is to ensure these kids come out of detention better than when they went in, and at the moment that's not happening,"

smh Thursday, September 5, 2019 11:20:00 AM EAT

Ms Glass said : "These practices are seriously damaging to children and young people. What must be important to all of us is to ensure these kids come out of detention better than when they went in, and at the moment that's not happening,"

theage Thursday, September 5, 2019 11:13:00 AM EAT

Ms Glass said : "These practices are seriously damaging to children and young people. What must be important to all of us is to ensure these kids come out of detention better than when they went in, and at the moment that's not happening,"

brisbanetimes Thursday, September 5, 2019 11:11:00 AM EAT

Ms Glass said : "Legislation and official procedures acknowledge that children and young people should be isolated only as a last resort and for the minimum time necessary," "But we found the procedures do not translate into practice"

abc-au Thursday, September 5, 2019 6:50:00 AM EAT

Ms Glass said : "Children and young people can be irrational, volatile and unable to self-regulate, presenting behaviour that is more challenging and extreme than many adults," "But it is time to look beyond the tough-on-crime rhetoric to consider what will genuinely lead to safer communities and safer correctional facilities"

abc-au Thursday, September 5, 2019 6:50:00 AM EAT

Ms Glass said : "It's a sorry tale that goes back to the 1950s — basically they were sold a pup,"

abc-au Wednesday, August 7, 2019 10:55:00 AM EAT

Ms Glass said : "people bought land in good faith but were in fact sold a pup"

brisbanetimes Wednesday, August 7, 2019 4:09:00 AM EAT

Ms Glass said : "Much of the land cannot be developed, at least in its present form. Some of it is beach dunes. Some of it is flood-prone," "Successive environmental studies confirm what should have been seen at the outset, that it should never have been sold off in the first place"

brisbanetimes Wednesday, August 7, 2019 4:09:00 AM EAT

Ms Glass said : "people bought land in good faith but were in fact sold a pup"

theage Wednesday, August 7, 2019 4:07:00 AM EAT

Ms Glass said : "Much of the land cannot be developed, at least in its present form. Some of it is beach dunes. Some of it is flood-prone," "Successive environmental studies confirm what should have been seen at the outset, that it should never have been sold off in the first place"

theage Wednesday, August 7, 2019 4:07:00 AM EAT

Ms Glass said : "people bought land in good faith but were in fact sold a pup"

smh Wednesday, August 7, 2019 3:57:00 AM EAT

Ms Glass said : "Much of the land cannot be developed, at least in its present form. Some of it is beach dunes. Some of it is flood-prone," "Successive environmental studies confirm what should have been seen at the outset, that it should never have been sold off in the first place"

smh Wednesday, August 7, 2019 3:57:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

theage Thursday, June 27, 2019 6:44:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

theage Thursday, June 27, 2019 6:44:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

theage Thursday, June 27, 2019 6:44:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

smh Thursday, June 27, 2019 6:39:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

smh Thursday, June 27, 2019 6:39:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

smh Thursday, June 27, 2019 6:39:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

brisbanetimes Thursday, June 27, 2019 6:32:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

brisbanetimes Thursday, June 27, 2019 6:32:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

brisbanetimes Thursday, June 27, 2019 6:32:00 AM EAT

Ms Glass said : “While we found no evidence of individual decisions being made for commercial reasons, there is evidence of commercial pressures limiting its service as a whole,”

watoday Thursday, June 27, 2019 6:26:00 AM EAT

Ms Glass said : “At the heart of these issues is an overwhelming sense of powerlessness,”

watoday Thursday, June 27, 2019 6:26:00 AM EAT

Ms Glass said : “But the evidence of dissatisfaction, directly impacting on State Trustee clients’ quality of life, is too substantial to be treated as other than systemic,”

watoday Thursday, June 27, 2019 6:26:00 AM EAT

Ms Glass said : "The evidence of dissatisfaction, directly impacting on State Trustee clients' quality of life, is too substantial to be treated as other than systemic,"

yahoo-au Thursday, June 27, 2019 3:08:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

illawarramercury Wednesday, May 29, 2019 6:19:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

dailyadvertiser Wednesday, May 29, 2019 5:35:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

maitlandmercury Wednesday, May 29, 2019 5:34:00 AM EAT

Ms Glass said : "There were people being invoiced for ambulances called by well-meaning friends or strangers where transport wasn't required," "Neither the Good Samaritan caller, nor the injured party, expect to receive a bill"

bordermail Wednesday, May 29, 2019 5:27:00 AM EAT

Ms Glass replied : "No, I wouldn't do that for any money"

bbc Monday, April 29, 2019 6:08:00 PM EAT

Ms Glass said : "The issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "While these are, sadly, perennial themes in many agencies, if the system is failing it is even more important to get the human element right"

brisbanetimes Wednesday, April 17, 2019 5:49:00 AM EAT

Ms Glass said : "The issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "While these are, sadly, perennial themes in many agencies, if the system is failing it is even more important to get the human element right"

smh Wednesday, April 17, 2019 5:41:00 AM EAT

Ms Glass said : "We have pointed out that the issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "We continue to receive complaints, and it is too early to tell whether any improvements have had an effect"

yahoo-au Wednesday, April 17, 2019 5:36:00 AM EAT

Ms Glass said : "The issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "While these are, sadly, perennial themes in many agencies, if the system is failing it is even more important to get the human element right"

theage Wednesday, April 17, 2019 5:18:00 AM EAT

Ms Glass said : "We have pointed out that the issues are not solely caused by IT failures. Some stem from poor communication, inflexible exercise of discretion, or poor handling of complaints," "We continue to receive complaints, and it is too early to tell whether any improvements have had an effect"

heraldsun Wednesday, April 17, 2019 5:01:00 AM EAT

Ms Glass said : "The inspection team will gather first-hand observations; speak confidentially with children, young people and staff; have access to inspect all areas of a facility; and review relevant records and documentation,"

yahoo-au Monday, March 4, 2019 6:28:00 AM EAT

Ms Glass said : “I didn’t have anything to do in retirement and I didn’t think that playing bingo was up to my speed,”

irishexaminer Monday, December 17, 2018 9:23:00 PM EAT

Ms Glass said : “She did not give up in the midst of her challenges, she just kept plugging along,”

irishexaminer Monday, December 17, 2018 9:23:00 PM EAT

Ms Glass said : “I sat right next to her and over the course of the semester built a fast friendship with her,”

irishexaminer Monday, December 17, 2018 9:23:00 PM EAT

Ms Glass said : “I didn’t have anything to do in retirement and I didn’t think that playing bingo was up to my speed,”

belfasttelegraph Monday, December 17, 2018 8:47:00 PM EAT

Ms Glass said : “She did not give up in the midst of her challenges, she just kept plugging along,”

belfasttelegraph Monday, December 17, 2018 8:47:00 PM EAT

Ms Glass said : “I sat right next to her and over the course of the semester built a fast friendship with her,”

belfasttelegraph Monday, December 17, 2018 8:47:00 PM EAT

Ms Glass said : “I didn’t have anything to do in retirement and I didn’t think that playing bingo was up to my speed,”

independent-ie Monday, December 17, 2018 8:45:00 PM EAT

Ms Glass said : “She did not give up in the midst of her challenges, she just kept plugging along,”

independent-ie Monday, December 17, 2018 8:45:00 PM EAT

Ms Glass said : “I sat right next to her and over the course of the semester built a fast friendship with her,”

independent-ie Monday, December 17, 2018 8:45:00 PM EAT

Ms Glass said : "The complaints that we are dealing with are about the council's charging of rates on land that, for the most part, people can't build on, and in some cases can't even access,"

abc-au Friday, December 14, 2018 7:38:00 AM EAT

Ms Glass said : "The complaints that we are dealing with are about the council's charging of rates on land that, for the most part, people can't build on, and in some cases can't even access,"

abc-au Wednesday, December 12, 2018 8:27:00 AM EAT

Ms Glass said : “I will be investigating whether the council has treated these landowners fairly and reasonably,”

smh Wednesday, December 12, 2018 3:14:00 AM EAT

Ms Glass said : “I will be investigating whether the council has treated these landowners fairly and reasonably,”

brisbanetimes Wednesday, December 12, 2018 2:55:00 AM EAT

Ms Glass said : “I will be investigating whether the council has treated these landowners fairly and reasonably,”

theage Wednesday, December 12, 2018 2:50:00 AM EAT

Ms Glass says : "She is exceptional in the extent to which she has cultivated a very public corporate personality and by doing so, she's a household name in the way that [chief operating officers] of other companies are not,"

bbc Sunday, December 9, 2018 4:48:00 AM EAT

Ms Glass said : "Inspections are forward-looking and seek to improve and prevent," "Inspections help to ensure the effectiveness of facilities in promoting rehabilitation, which in turn reduces recidivism and increases community safety. They can identify pressure points, which if left unchecked, can result in riots"

yahoo-au Thursday, December 6, 2018 3:24:00 AM EAT

Ms Glass said : "It's highly likely this damage was caused by an ex-partner, but the situation is that the department simply didn't make any effort to find out,"

abc-au Monday, October 30, 2017 6:53:00 AM EAT

Ms Glass said : "It is neither in the interests of public safety nor the public purse for young people to become entrenched in a life of crime, cycling through youth justice centres into adult prisons to which all too often they return," "Reform should not be derailed by knee-jerk responses to events, which will not make us safer in the long run"

brisbanetimes Monday, February 6, 2017 10:32:00 AM EAT

Ms Glass wrote : "It is predictable that a regime of lockdowns for young people will create unrest, and equally predictable that more lockdowns will follow any unrest,"

brisbanetimes Monday, February 6, 2017 10:32:00 AM EAT

Ms Glass said : "It is neither in the interests of public safety nor the public purse for young people to become entrenched in a life of crime, cycling through youth justice centres into adult prisons to which all too often they return," "Reform should not be derailed by knee-jerk responses to events, which will not make us safer in the long run"

smh Monday, February 6, 2017 10:08:00 AM EAT

Ms Glass wrote : "It is predictable that a regime of lockdowns for young people will create unrest, and equally predictable that more lockdowns will follow any unrest,"

smh Monday, February 6, 2017 10:08:00 AM EAT

Ms Glass said : "A grieving parent - having lost an infant twin child and seeking basic documentation about his very existence - found herself immersed in a bureaucratic netherworld,"

9news Monday, January 30, 2017 11:08:00 AM EAT

Ms Glass said : "A grieving parent - having lost an infant twin child and seeking basic documentation about his very existence - found herself immersed in a bureaucratic netherworld,"

news_com_au Monday, January 30, 2017 10:19:00 AM EAT

Ms Glass said ( about Ms Glass ) : "Sadly, Ms X's experience with the Registry was not unique," "My office had received an increasing number of complaints about the Registry and its delays in issuing certificates or responding to complaints"

brisbanetimes Monday, January 30, 2017 7:45:00 AM EAT

Ms Glass said ( about Ms Glass ) : "Sadly, Ms X's experience with the Registry was not unique," "My office had received an increasing number of complaints about the Registry and its delays in issuing certificates or responding to complaints"

smh Monday, January 30, 2017 6:56:00 AM EAT

Ms Glass said : "My office has received an increasing number of complaints about the registry and its delays in issuing certificates or responding to complaints,"

9news Monday, January 30, 2017 6:21:00 AM EAT

Ms Glass said : "Overall, we found that councils were not engaging in widespread, deliberate, secretive behaviour. But there was evidence of poor practice across councils large and small, urban and rural,"

smh Thursday, December 15, 2016 10:10:00 AM EAT

Ms Glass said : "Overall, we found that councils were not engaging in widespread, deliberate, secretive behaviour. But there was evidence of poor practice across councils large and small, urban and rural,"

brisbanetimes Thursday, December 15, 2016 9:38:00 AM EAT

Ms Glass said : "This affects people's lives and the human side of this shouldn't be forgotten,"

smh Monday, October 10, 2016 11:31:00 AM EAT

Ms Glass said : "This affects people's lives and the human side of this shouldn't be forgotten,"

brisbanetimes Monday, October 10, 2016 10:41:00 AM EAT

Ms Glass said : "I'm cut out for this. I like the challenge. It's extremely rewarding,"

post-gazette Monday, October 10, 2016 7:47:00 AM EAT

Ms Glass said : "My husband has picked up a second job just trying to put food on the table and pay for diapers,"

post-gazette Monday, October 10, 2016 7:47:00 AM EAT

Ms Glass said : "I have to start being serious about leaving if the contract isn't going to be resolved this year,"

post-gazette Monday, October 10, 2016 7:47:00 AM EAT

Ms Glass said : "This affects people's lives and the human side of this shouldn't be forgotten,"

abc-au Wednesday, September 14, 2016 5:37:00 AM EAT

Ms Glass said : "This effects people's lives and the human side of this shouldn't be forgotten,"

abc-au Monday, September 12, 2016 8:02:00 AM EAT

Ms Glass said : “I feel very betrayed by him,”

nytimes Tuesday, September 6, 2016 3:41:00 AM EAT

Ms Glass said : "The Victorian Ombudsman welcomes the clarification provided by the court in the parliamentary referral matter. We'll be making no further comment"

brisbanetimes Friday, August 26, 2016 8:06:00 AM EAT

Ms Glass said : "The Victorian Ombudsman welcomes the clarification provided by the court in the parliamentary referral matter. We'll be making no further comment"

smh Friday, August 26, 2016 8:04:00 AM EAT

Ms Glass said : "It is difficult for governments to take a long term view," "This is about sustained political will"

brisbanetimes Thursday, August 25, 2016 11:52:00 AM EAT

Ms Glass said : "It is difficult for governments to take a long term view," "This is about sustained political will"

smh Thursday, August 25, 2016 11:49:00 AM EAT

Ms Glass said : "We're spending more money on more people going to prison, and they're coming back more often," "That is a compelling picture of something not working. I think it is about rethinking the view of crime and offending, and taking a long-term view rather than a short-term, headline-grabbing view of crime"

brisbanetimes Wednesday, August 24, 2016 11:03:00 AM EAT

Ms Glass said : "We're spending more money on more people going to prison, and they're coming back more often," "That is a compelling picture of something not working. I think it is about rethinking the view of crime and offending, and taking a long-term view rather than a short-term, headline-grabbing view of crime"

smh Wednesday, August 24, 2016 11:01:00 AM EAT