Gloria Henry

Last updated on 2017-04-25T10:06+0300.

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Gloria Henry said ( about Brand Jamaica ) : “Our passion for excellent outsourcing, building Brand Jamaica, and promoting social and economic development across Jamaica has been our mantra since inception. This mantra has been tested to the core during the last year since the onset of the COVID-19 pandemic in Jamaica,” External link

jamaicaobserver Sunday, April 18, 2021 10:07:00 PM EAT

Gloria Henry said : "Many of the fans say, 'Oh, I always wished you were my mom' and 'My mom was jealous of you, because I wanted you for a mom. " External link

irishmirror Monday, April 5, 2021 8:20:00 AM EAT

Gloria Henry told : “You may get somewhere at this studio but it’ll be over my dead body,” External link

beaumontenterprise Monday, April 5, 2021 6:18:00 AM EAT

Gloria Henry said : “Our workers have to access services within the business community, so our membership have had to make adjustments within their operations on some of those days to allow their workers time to do their personal business,” “We also have service providers that are not exempt, but we have to make adjustments to maintain our service delivery to our clients, while at the same time putting our support behind this national initiative to reduce the spread of the virus in Jamaica, and thus, the tremendous stress on healthcare and other infrastructure” External link

jamaica-gleaner Thursday, April 1, 2021 10:51:00 AM EAT

Gloria Henry told : “Since October last year we have been rebounding significantly and we are back to over 40,000 employees, and about 20,000 work from home,” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry said : “We trying to get a more long-term policy that speaks to a specific percentage ratio that allows us to plan and to have more predictability with our growth strategy and continuing to support the economy and foreign exchange earnings,” “Currently we have an extension that goes until June, so this is a third extension that we have gotten (from the Ministry of Finance) on the bond waiver to facilitate work-from-home from the special economic zone” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry argued : “work at home, or remote work” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry noted : “Therefore, it is a good business continuity tool. It can help in knowledge transfer across the cluster in Jamaica and support increased employment and foreign exchange earnings,” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry said : “When the COVID-19 pandemic started, we at the Global Services Association of Jamaica, put together a committee to raise funds for our COVID-19 relief drive. We felt it was our responsibility to support Jamaica in whatever way we could, in dealing with the pandemic and so we raised almost $8 million to help out,” “We also felt it was necessary to support the community of Montego Bay, so we distributed personal protective equipment (PPE), to the Western Regional Health Authority and the Cornwall Regional Hospital last year, through the Ministry of Health and Wellness, and now through the Montego Bay Chamber of Commerce and Industry,” External link

jamaicaobserver Friday, February 5, 2021 2:55:00 AM EAT

Gloria Henry said : “We have navigated uncertainty very well and now with resilience we are advancing towards the future,” External link

jamaicaobserver Saturday, January 2, 2021 12:49:00 PM EAT

Gloria Henry said : “We’ve started developing standard operating procedures and we are looking at making the option for remote work voluntary once they meet the eligibility criteria,” External link

jamaica-gleaner Wednesday, December 23, 2020 10:10:00 AM EAT

Gloria Henry said ( about Free Zone ) : “In the Montego Bay Free Zone, where I am located, we have grown by 12.77 per cent since August and our information technology (IT) outsourcing portfolio is looking to grow by 66 per cent next year,” External link

jamaicaobserver Wednesday, December 16, 2020 9:15:00 AM EAT

Gloria Henry declared : “We have navigated uncertainty very well and now with resilience we are advancing towards the future,” External link

jamaicaobserver Wednesday, December 16, 2020 9:15:00 AM EAT

Gloria Henry said : “Many persons sometimes have to either fly out of Jamaica or fly into Kingston for certain services. I don’t know to what extent the Government will be receptive to that proposal, but I believe there is certainly a business case for private investment,” External link

jamaica-gleaner Tuesday, December 15, 2020 10:58:00 AM EAT

Gloria Henry added : “It doesn’t have to be Cornwall Regional. I don’t see why something can’t be built from scratch to provide that kind of service here in the west and to provide First-World, first-class, high-end medical care for this section of Jamaica,” External link

jamaica-gleaner Tuesday, December 15, 2020 10:58:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : “I would suggest that they set up one of the field hospitals we have heard about here [in Montego Bay], to provide additional capacity for the west and to support the existing situation at the CRH,” External link

jamaica-gleaner Monday, December 14, 2020 10:44:00 AM EAT

Gloria Henry said : “It is not just the persons who are seeking healthcare that are of concern,” External link

jamaica-gleaner Monday, December 14, 2020 10:44:00 AM EAT

Gloria Henry said : “We are also concerned for the staff at CRH because they are stressed; working long hours, overburdened, and the facilities are really not adequate for them. So, I believe that additional capacity would help them to carry out their work in an easier and more humane manner,” External link

jamaica-gleaner Monday, December 14, 2020 10:44:00 AM EAT

Gloria Henry said : “The bond waiver expires on December 31 and BPO operators are concerned about the impact it will have on the sector come January 1,” External link

jamaicaobserver Sunday, December 6, 2020 12:36:00 PM EAT

Gloria Henry told : “That is wrong because no BPO, no contact centre is to be asking anybody to pay any fee. They shouldn’t be paying any fee… . There is no mechanism that I am aware of that anybody should be paying any money to any entity purporting to be a contact centre,” External link

jamaica-gleaner Friday, November 6, 2020 9:48:00 AM EAT

Gloria Henry said : “If you have to shut down a zone for contact tracing we can understand that, but not the entire company with four or five different zones in two or three different buildings,” External link

jamaica-gleaner Saturday, October 10, 2020 10:22:00 AM EAT

Gloria Henry said : “If you have to shut down a zone for contact tracing, we can understand that, but not the entire company with four or five different zones in two or three different buildings,” “I think it was unnecessary. What they should have done was contact Teleperformance and find out which zone the persons were connected with and shut down that zone, but not the entire company” External link

jamaica-gleaner Saturday, October 10, 2020 10:22:00 AM EAT

Gloria Henry told : “A set of guidelines were approved by the BPO Taskforce. If there is a change to those guidelines, then that must be communicated immediately to the association and its members. I am aware that we are in community spread and infections can come from a variety of sources, but we need clear and transparent guidelines and communication from all areas of the ministry. We have had a very good partnership with the Ministry of Health and Wellness and we want to continue to promote health and wellness during this pandemic, adherence to the protocols and protection of lives and jobs,” External link

jamaicaobserver Friday, October 9, 2020 10:18:00 AM EAT

Gloria Henry said : “It is something that is now a requirement that some persons work remotely. In addition, seats that are transferred to work from home can be easily filled with new business, which could be used to help drive economic growth,” External link

jamaica-gleaner Wednesday, August 5, 2020 11:40:00 AM EAT

Gloria Henry said : “During this COVID pandemic, the GSAJ decided that we want to support, not just our workers, but the extended communities also. We previously made some donations to the Ministry of Health, and we are now here to make donations of care packages for adults and children, and our members have come out to help,” “Some of the people who work within the business process outsourcing (BPO) companies in Freeport, at Barnett Street, and at the Montego Bay Freezone are from this community, and we feel that it is a necessity and part of our social responsibility to support these communities” External link

jamaica-gleaner Saturday, June 27, 2020 9:47:00 AM EAT

Gloria Henry said : “We support this particular initiative because of what it embodies. It speaks about putting down the gun, finding gainful employment, uplifting the young people, finding opportunities for unattached youth, and recognising different communities irrespective of the challenges that some of these communities face,” External link

jamaica-gleaner Saturday, June 27, 2020 9:47:00 AM EAT

Gloria Henry told : “I am familiar with the utilities concern, that people are having power outages. Connectivity issues has been the main concern, some customers having bandwidth issues or failure with the Internet services,” External link

jamaica-gleaner Friday, June 19, 2020 11:36:00 AM EAT

Gloria Henry said : “The BPO sector was birthed right here in the west and continues to thrive. We have 42 BPO companies with 49 sites in the west supporting this sector. We have always been prepared for eventualities, so we have been rolling out business continuity plans during hurricanes and working from home. It was always a strategy that the sector members used when there were disasters,” External link

jamaicaobserver Friday, June 19, 2020 9:58:00 AM EAT

Gloria Henry added : “Nationally, that was about 60 per cent of BPOs. Most of our businesses here were providing essential services, and that kept the business going. They provided door-to-door transportation and many of the facilitation to keep the workers safe. Many BPOs have exceeded the requirements in terms of keeping their employees safe; they put up outdoor dining, compartmentalised their operations to separate different team members, and have seen the results. We have not had any infections in any of our BPO sites in the west. Now about 40 per cent of BPO workers are working at home. We are delighted to say the west has done fairly well despite the challenges as so far all the companies have managed to weather the storm” External link

jamaicaobserver Friday, June 19, 2020 9:58:00 AM EAT

Gloria Henry said : “In March, we started working with the Ministry of Health through the WRHA. We were able to develop our guidelines and then got them looked at by the health ministry representatives in the west, and they were willing to come and help us because they understood the importance of this sector in the west,” External link

jamaica-gleaner Friday, June 5, 2020 11:01:00 AM EAT

Gloria Henry said : “We’re donating 18,000 masks to the different health regions in Jamaica, but we wanted to start here because of the level of support we got from the WRHA in keeping our BPO workers safe, and in the BPO sites being assessed in their adhering to the guidelines,” External link

jamaica-gleaner Friday, June 5, 2020 11:01:00 AM EAT

Gloria Henry said : “Aside from that, we are also asking for a carveout in the act, so that it will pave the way for a virtual special economic zone. This will help us to create a digitally transformative, future-ready economy for Jamaicans working at home, and will give us access to several business segments in e-commerce services,” External link

jamaica-gleaner Friday, May 22, 2020 9:26:00 AM EAT

Gloria Henry said : “A request has been made to the Government to continue with this facility until the end of 2020 so that sites can continue to practise social distancing, but more importantly, keep workers safe and employed,” External link

jamaica-gleaner Thursday, May 21, 2020 9:46:00 AM EAT

Gloria Henry said : “A request has been made to the Government to continue with this facility until the end of 2020 so that sites can continue to practise social distancing, but more importantly, keep workers safe and employed,” External link

jamaica-gleaner Thursday, May 21, 2020 9:46:00 AM EAT

Gloria Henry urged ( about Boris Johnson ) : “Members of the public need to understand that the virus didn't originate in Alorica, and coronavirus can affect anybody; it does not discriminate. The prime minister of the UK [Boris Johnson] got it, and is now back at work, and if you look at the statistics, it doesn't discriminate whether you are a superstar or just an ordinary worker, so Jamaicans really need to stop the foolishness and give the employees a break,” External link

jamaicaobserver Thursday, April 30, 2020 9:11:00 AM EAT

Gloria Henry said : “Very importantly, we conducted internal contact tracing of employees to determine if any had been in close contact with Alorica employees, activated testing of those who had been, and even voluntarily quarantined a site pending test results where a close contact was discovered,” External link

jamaicaobserver Thursday, April 30, 2020 9:11:00 AM EAT

Gloria Henry told : “We are calling on the Government to ensure that they [BPOs] are a part of the association, so that they can benefit from the guidance that they need to protect the welfare of their employees,” External link

jamaicaobserver Monday, April 20, 2020 10:58:00 AM EAT

Gloria Henry declared : “I can't speak for those entities that are not a part of the association and not everybody who says they are a BPO is in fact a BPO,” External link

jamaicaobserver Monday, April 20, 2020 10:58:00 AM EAT

Gloria Henry added : “One entity that is operating as a BPO company is not the sector, it is one entity and when an entity offends, that entity is to be dealt with as the entity. Now, if it becomes widespread then there is cause for concern. I would say that those that are operating under the radar, the Government will have to find a way, through its agencies, to ensure that they operate according to the standards that have been established and by the agencies of Government or the industry association,” External link

jamaicaobserver Monday, April 20, 2020 10:58:00 AM EAT

Gloria Henry told : “As of Friday, there will be mandatory temperature checks for persons upon arrival at work, and mandatory wearing of masks for all persons on the call centre floor,” External link

jamaicaobserver Wednesday, April 15, 2020 12:01:00 PM EAT

Gloria Henry said : “It’s still early days, but the main challenge has been problems with telecoms, interruptions and poor quality connectivity,” External link

jamaica-gleaner Wednesday, April 15, 2020 9:20:00 AM EAT

Gloria Henry added : “Some persons have also had problems with intermittent power disruptions, but these are not major inhibitors,” External link

jamaica-gleaner Wednesday, April 15, 2020 9:20:00 AM EAT

Gloria Henry said : “I cannot provide you with the details of the firms, but the larger firms are between five and 40 per cent, while two firms have over 90 per cent and one firm has 100 per cent of their staff working at home,” External link

jamaica-gleaner Wednesday, April 15, 2020 9:20:00 AM EAT

Gloria Henry said : “GSS/BPO is an essential sector, supporting healthcare, telecommunications, banking and finance, insurance, logistics, retail, to name a few industries that are supported globally and in Jamaica,” External link

jamaica-gleaner Monday, April 6, 2020 10:00:00 AM EAT

Gloria Henry added : “Our wheels are now turning to provide critical support for Jamaica’s COVID-19 hotline,” “All of this work is critical to maintaining what is left of a functioning economy” External link

jamaica-gleaner Monday, April 6, 2020 10:00:00 AM EAT

Gloria Henry told : “The buses which usually transport the workers had some challenges, and we had to call the Police High Command to intervene. Apparently, some of the police officers were not aware that BPO [business processing outsourcing] workers were exempted. Once we intervened, the situation was resolved,” External link

jamaicaobserver Friday, April 3, 2020 9:00:00 AM EAT

Gloria Henry said : “They will continue to place posters at visible points within the centres. The sector will also continue to monitor the developments closely and keep further strategic options open so that operational impact is as minimal as possible,” External link

jamaicaobserver Monday, March 23, 2020 9:30:00 AM EAT

Gloria Henry added : “The global services and BPO sector is an essential sector, not just for the economic contribution to the countries in which they operate, but for the support services that they provide for critical areas such as health care, telecommunications and national security, among others,” External link

jamaicaobserver Monday, March 23, 2020 9:30:00 AM EAT

Gloria Henry told : “We welcome the Government's support to allow computers to leave the Special Economic Zone (SEZ) duty-free to facilitate [the] work-at-home initiative by different companies in the sector. This will allow, of course, for less employees to be on the road to be in the contact centres, and will provide greater levels of safety for the workers from a COVID-19 (coronavirus disease) risk perspective,” External link

jamaicaobserver Friday, March 20, 2020 10:34:00 AM EAT

Gloria Henry said : “We have not seen any fallout yet, but it is still early days. Our focus right now is on business continuity, because we expect that the sector will weather the storm, as we have in many instances before. We are hoping that our resilience and our fortitude and the measures that have been implemented by the Government, which we think are excellent measures, are very commendable,” External link

jamaicaobserver Friday, March 20, 2020 10:34:00 AM EAT

Gloria Henry said : “We have about 10,000 that can be done now, and every company will have to do their own vetting and make their determination,” “Our goal is to minimise risk, potential infections, and, at the same time, ensure business continuity,” External link

jamaica-gleaner Thursday, March 19, 2020 9:58:00 AM EAT

Gloria Henry argued : “This is a pandemic and its impact will be global,” External link

jamaica-gleaner Thursday, March 19, 2020 9:58:00 AM EAT

Gloria Henry said : “We have not received the perspective of the government, but companies have been following the guidelines that the Ministry of Labour has provided, and we have been sharing all the bulletins from the Ministry of Health,” External link

jamaica-gleaner Friday, March 13, 2020 9:46:00 AM EAT

Gloria Henry said : “The business continuity measure is being utilised as we speak for persons working at home because we don’t want something happens, and a site has to shut down its operations, so that is done concurrently in the event anything happens,” External link

jamaica-gleaner Friday, March 13, 2020 9:46:00 AM EAT

Gloria Henry told : “It is fundamental that we have orderly development and for the country’s trajectory to improve the standard of living, that we see development in a holistic manner,” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry argued : “We have about 20,000 persons employed in the sector in Montego Bay and I believe that if we consider housing for about 10 per cent of the sector each year for the next five years, we would be happy,” “We need to build houses that can be financed by an NHT mortgage and I think we should consider solutions like the ones being built by Selective Homes in Hanover” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry said : “It would also allow for more sustainable and orderly development of the city,” “The city is 40 years this year and the state of the majority of the communities are definitely not in keeping with our vision 2030, where Jamaicans can live and raise family” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry said : “With that said, there are additional lands in many of these areas such as Lilliput and Barrett Hall where hundreds of new homes can be built, but the safety and improvement of the bordering communities must precede these developments,” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry said : “We are scaling up the value chain and that includes digitising our offerings as well as guiding our small players as to how they can access opportunities in the higher-value services; and as you know, higher-value services earn higher salaries and higher revenue,” External link

jamaica-gleaner Monday, February 3, 2020 8:57:00 AM EAT

Gloria Henry said : “We want to attract other types of players to Jamaica because Jamaicans are among the most productive in the world in terms of our capabilities. We are also looking to increase our pool of university graduates, as this sector will give them real opportunities to maximise their potential,” External link

jamaica-gleaner Monday, February 3, 2020 8:57:00 AM EAT

Gloria Henry told : “The BPIAJ will be rebranded as the GSAJ and you will no longer hear of the BPO sector, but the industry is now the GSS,” External link

jamaica-gleaner Thursday, December 5, 2019 1:05:00 PM EAT

Gloria Henry indicated : “Leadership is an opportunity for you to inspire and transform your organisation, have impact and influence, and develop and grow yourself and the people whom you have been entrusted to lead. [So], the GLS is very much aligned to the objectives and mission of the GSS project,” External link

jamaicaobserver Wednesday, October 16, 2019 9:21:00 AM EAT

Gloria Henry told : “The employees are at risk in losing their jobs, and, of course, [as it relates to] the companies, their customers are being affected,” External link

jamaica-gleaner Friday, October 11, 2019 9:27:00 AM EAT

Gloria Henry added : “I know [that] for one company it’s over 1,500 [employees that have been affected] and it’s in the hundreds for others, so it’s quite an impact and loss of revenue for the Government,” External link

jamaica-gleaner Friday, October 11, 2019 9:27:00 AM EAT

Gloria Henry told : “They listened to our concerns and were open, and it appears as if they are willing to work with us to address the issues, but the dialogue continues,” External link

jamaica-gleaner Thursday, September 19, 2019 9:37:00 AM EAT

Gloria Henry informed : “That two per cent that we have in Jamaica is very critical and very important, as it includes software development, mobile application development, and gamification. So we have some very important projects being done right here in Jamaica as it relates to this area,” External link

jamaicaobserver Wednesday, September 11, 2019 12:01:00 PM EAT

Gloria Henry stated : “We have to be deliberate and intentional in our strategies to support the IT sector. We must be intentional about how we train persons within the institutions in the STEM areas [science, technology, engineering and mathematics],” External link

jamaicaobserver Wednesday, September 11, 2019 12:01:00 PM EAT

Gloria Henry said : “Since then, we have accommodated eight firms and we have created employment opportunities for over 2,000 employees directly and that has continued on a sustainable model,” “We have since re-equipped the facility, put in new furniture, redesigned it, increased it by 10 per cent and we continue to evolve with that model to the extent that we are expanding the model into Kingston,” External link

jamaicaobserver Wednesday, August 21, 2019 8:15:00 AM EAT

Gloria Henry said : “Since then, we have accommodated eight firms and we have created employment opportunities for over 2,000 employees directly and that has continued on a sustainable model,” “We have since re-equipped the facility, put in new furniture, redesigned it, increase it by 10 per cent and we continue to evolve with that model to the extent that we are expanding the model into Kingston,” External link

jamaica-gleaner Sunday, August 18, 2019 11:00:00 PM EAT

Gloria Henry said : “We are calling on Liberty to engage with us directly to understand our issues because we are growing, and they need to come and sit at the table as partners in our growth,” “The local representatives – like Andrew Fazio and Stephen Pryce – work with us and are doing what they can at their level, but the fact is that the infrastructure needs new investment, and that is something that must be dealt with at the highest corporate level” External link

jamaica-gleaner Thursday, July 25, 2019 9:56:00 AM EAT

Gloria Henry said : “As a board, we will meet in less than a month to develop our strategic plan for the administrative year; but as a president, I am very keen on advancing initiatives that will engage the various stakeholders, thereby increasing our visibility and raising the profile of the industry,” External link

jamaica-gleaner Monday, July 1, 2019 9:27:00 AM EAT

Gloria Henry added : “As an industry, we are aware that notions exist that are not a true reflection of the industry. We want to promote the idea that the BPO industry is not just call centres and that the BPO sector is part of a global services sector, representing a variety of services in a global marketplace,” External link

jamaica-gleaner Monday, July 1, 2019 9:27:00 AM EAT

Gloria Henry argued : “He was a stalwart, and had a vision and foresight to have started this industry many years ago when he actually started the free zone and created the opportunity for us to provide support to the global services sector, starting of course with garment and eventually transitioning into other services such as data entry, telemarketing, call centres and now of course, the expanded business and knowledge process outsourcing sector,” External link

jamaicaobserver Wednesday, May 29, 2019 9:23:00 AM EAT

Gloria Henry said ( about Choice Award ) : “The Employer of Choice Award really opens up opportunities for the employees to have a say about the type of environment that they work in,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry said : “This year we are focusing on the global services sector. Last year we improved and expanded our value proposition to support the variety and the widening of services that are offered in the outsourcing sector in Jamaica,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry added : “It will show the employers who embody the spirit of best practices and so on,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry noted : “Some companies have 5,000 to 6,000 employees so there will also be a panel which will look at the best practices and help to make the decision,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry noted : “The workplace of the future is built on our workforce having the capabilities and aptitude to adapt to the new work environment. So, this session that will be presented by the Ministry of Education will showcase the different steps they have taken to support the growth of this sector,” External link

jamaica-gleaner Saturday, March 9, 2019 9:15:00 AM EAT

Gloria Henry said : “This platform is to bring buyers, influencers and experts from the United States to connect with service providers and domestic operators in the local sector here. It is an opportunity to learn and connect through presentations and workshops. It is also an opportunity to network through our expo. This expo allows service providers and members of the Business Process Outsourcing (BPO) sector to showcase their products and services at the Montego Bay Convention Centre,” External link

jamaica-gleaner Saturday, March 9, 2019 9:15:00 AM EAT

Gloria Henry said : “Our enterprises are supporting firms as far as Fiji and doing work for Fortune 500 entities, but despite their success, Jamaica’s private and public sectors do not show much confidence in this sector,” External link

jamaica-gleaner Thursday, January 31, 2019 10:07:00 AM EAT

Gloria Henry said : “I think the best place to start is right here at home. For instance, the Government of Jamaica is one of the primary buyers of IT services,” External link

jamaica-gleaner Thursday, January 31, 2019 10:07:00 AM EAT

Gloria Henry said : "I have always maintained, and still feel strongly, that the tenure or leadership for the commanding officer for a police command area should be a minimum of. three years unless there are extenuating circumstances dictating otherwise," "This would allow the leadership to become familiar with the peculiar nuances of the area. It would facilitate some kind of community relations/ understanding/learning curve by the commanding officer, as well as the building of relationships with the community and rank and file officers" External link

jamaica-gleaner Thursday, October 26, 2017 2:10:00 AM EAT

Gloria Henry stated : "We want to accelerate the process of investment match-making, where investors can be introduced to not just products, but local entrepreneurs and facilitators that can help them gain access to investment opportunities in this growing economic corridor," External link

jamaica-gleaner Wednesday, February 22, 2017 9:18:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : "On the economic side, I am expecting good returns for businesses in Montego Bay," External link

jamaica-gleaner Wednesday, January 25, 2017 11:42:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : "On the economic side, I am expecting good returns for businesses in Montego Bay," External link

jamaica-gleaner Wednesday, January 25, 2017 8:42:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : "I do agree that a more forthright and effective handling of the crime problem in St James will realise lasting results, but the Chamber wants to see a comprehensive programme for community renewal in the many informal communities to augment crime-fighting strategies," "The business community is also prepared to lead a deep collaboration with the new local government administration for a major clean-up of downtown and strict enforcement by the municipal police of the anti-litter legislation" External link

jamaica-gleaner Saturday, January 14, 2017 10:10:00 AM EAT

Gloria Henry said : "I do believe that American businesses will want to defend their decisions to outsource, given the impact on their bottom line," "Companies outsource to take advantage of lower costs, better technology, and even greater focus on quality in non-core areas. These collectively help them to drive more innovation, create more products and services, and offer greater value to their customers at competitive prices" External link

jamaica-gleaner Monday, December 12, 2016 9:34:00 AM EAT

Gloria Henry said : "We have to respond to this threat with a carefully designed strategy. I am of the view that players should look to the European market to diversify their portfolios," "European shared services are a sizeable market, with high-value jobs that should be economically attractive to our educated professionals, and given our exchange rate, viable for the outsourcers" External link

jamaica-gleaner Monday, December 12, 2016 9:34:00 AM EAT

Gloria Henry said : "We have said it on several occasions that this infrastructural development is critical to support the continued economic growth of our city, and we can't wait for this to be a reality," External link

jamaica-gleaner Monday, December 5, 2016 1:54:00 PM EAT

Gloria Henry added : "This will also create opportunities for greater synergies in tourism and agriculture with our neighbouring parishes, and I would also hope that this will be followed by the establishment of a proper transportation network to serve the entire western region," External link

jamaica-gleaner Monday, December 5, 2016 1:54:00 PM EAT

Gloria Henry said ( about Bay Chamber ) : "We are beginning to see where we can lose some business because of crime in Montego Bay," External link

jamaica-gleaner Tuesday, October 25, 2016 11:04:00 AM EAT

Gloria Henry added : "The blended approach needs to provide greater resources to the law-enforcement officers and it needs to elevate the strategies to the use of more intelligence in crime-fighting," External link

jamaica-gleaner Friday, September 9, 2016 10:35:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : “These are some of the best leaders in the world, and I commend and applaud the organisers for continuing to bring this cadre of distinguished, established and accomplished leaders to Montego Bay,” External link

jamaicaobserver Thursday, September 8, 2016 10:55:00 AM EAT

Gloria Henry said : "We have to have the support of all the environmental stakeholders and the policymakers as it relates to enforcing the law and making sure that the policy gets adequate support," External link

jamaica-gleaner Wednesday, August 10, 2016 8:43:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : “The ratio of passenger to cruise ships is what it is because the ships that came to Montego Bay are smaller vessels,” External link

jamaica-gleaner Monday, August 1, 2016 1:06:00 PM EAT

Gloria Henry added ( about Bay Chamber ) : “This (expansion) is good for Montego Bay. However, the increase in volume means an increase in traffic, which underscores the need for the bypass road,” External link

jamaica-gleaner Monday, August 1, 2016 1:06:00 PM EAT



Key Titles and Phrases Count Lang Last Seen
president of the montego bay62.50%EN04/23/201723/04/2017
vice-president12.50%EN12/12/201612/12/2016
vice president12.50%EN10/27/201627/10/2016
commerce and industry president12.50%EN06/16/201616/06/2016
Names Lang Count
Gloria HenryEN100.00%


 
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AfricaBrief

Gloria Henry

Last updated on 2017-04-25T10:06+0300.

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Gloria Henry said ( about Brand Jamaica ) : “Our passion for excellent outsourcing, building Brand Jamaica, and promoting social and economic development across Jamaica has been our mantra since inception. This mantra has been tested to the core during the last year since the onset of the COVID-19 pandemic in Jamaica,” External link

jamaicaobserver Sunday, April 18, 2021 10:07:00 PM EAT

Gloria Henry said : "Many of the fans say, 'Oh, I always wished you were my mom' and 'My mom was jealous of you, because I wanted you for a mom. " External link

irishmirror Monday, April 5, 2021 8:20:00 AM EAT

Gloria Henry told : “You may get somewhere at this studio but it’ll be over my dead body,” External link

beaumontenterprise Monday, April 5, 2021 6:18:00 AM EAT

Gloria Henry said : “Our workers have to access services within the business community, so our membership have had to make adjustments within their operations on some of those days to allow their workers time to do their personal business,” “We also have service providers that are not exempt, but we have to make adjustments to maintain our service delivery to our clients, while at the same time putting our support behind this national initiative to reduce the spread of the virus in Jamaica, and thus, the tremendous stress on healthcare and other infrastructure” External link

jamaica-gleaner Thursday, April 1, 2021 10:51:00 AM EAT

Gloria Henry told : “Since October last year we have been rebounding significantly and we are back to over 40,000 employees, and about 20,000 work from home,” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry said : “We trying to get a more long-term policy that speaks to a specific percentage ratio that allows us to plan and to have more predictability with our growth strategy and continuing to support the economy and foreign exchange earnings,” “Currently we have an extension that goes until June, so this is a third extension that we have gotten (from the Ministry of Finance) on the bond waiver to facilitate work-from-home from the special economic zone” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry argued : “work at home, or remote work” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry noted : “Therefore, it is a good business continuity tool. It can help in knowledge transfer across the cluster in Jamaica and support increased employment and foreign exchange earnings,” External link

jamaicaobserver Wednesday, March 24, 2021 10:08:00 AM EAT

Gloria Henry said : “When the COVID-19 pandemic started, we at the Global Services Association of Jamaica, put together a committee to raise funds for our COVID-19 relief drive. We felt it was our responsibility to support Jamaica in whatever way we could, in dealing with the pandemic and so we raised almost $8 million to help out,” “We also felt it was necessary to support the community of Montego Bay, so we distributed personal protective equipment (PPE), to the Western Regional Health Authority and the Cornwall Regional Hospital last year, through the Ministry of Health and Wellness, and now through the Montego Bay Chamber of Commerce and Industry,” External link

jamaicaobserver Friday, February 5, 2021 2:55:00 AM EAT

Gloria Henry said : “We have navigated uncertainty very well and now with resilience we are advancing towards the future,” External link

jamaicaobserver Saturday, January 2, 2021 12:49:00 PM EAT

Gloria Henry said : “We’ve started developing standard operating procedures and we are looking at making the option for remote work voluntary once they meet the eligibility criteria,” External link

jamaica-gleaner Wednesday, December 23, 2020 10:10:00 AM EAT

Gloria Henry said ( about Free Zone ) : “In the Montego Bay Free Zone, where I am located, we have grown by 12.77 per cent since August and our information technology (IT) outsourcing portfolio is looking to grow by 66 per cent next year,” External link

jamaicaobserver Wednesday, December 16, 2020 9:15:00 AM EAT

Gloria Henry declared : “We have navigated uncertainty very well and now with resilience we are advancing towards the future,” External link

jamaicaobserver Wednesday, December 16, 2020 9:15:00 AM EAT

Gloria Henry said : “Many persons sometimes have to either fly out of Jamaica or fly into Kingston for certain services. I don’t know to what extent the Government will be receptive to that proposal, but I believe there is certainly a business case for private investment,” External link

jamaica-gleaner Tuesday, December 15, 2020 10:58:00 AM EAT

Gloria Henry added : “It doesn’t have to be Cornwall Regional. I don’t see why something can’t be built from scratch to provide that kind of service here in the west and to provide First-World, first-class, high-end medical care for this section of Jamaica,” External link

jamaica-gleaner Tuesday, December 15, 2020 10:58:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : “I would suggest that they set up one of the field hospitals we have heard about here [in Montego Bay], to provide additional capacity for the west and to support the existing situation at the CRH,” External link

jamaica-gleaner Monday, December 14, 2020 10:44:00 AM EAT

Gloria Henry said : “It is not just the persons who are seeking healthcare that are of concern,” External link

jamaica-gleaner Monday, December 14, 2020 10:44:00 AM EAT

Gloria Henry said : “We are also concerned for the staff at CRH because they are stressed; working long hours, overburdened, and the facilities are really not adequate for them. So, I believe that additional capacity would help them to carry out their work in an easier and more humane manner,” External link

jamaica-gleaner Monday, December 14, 2020 10:44:00 AM EAT

Gloria Henry said : “The bond waiver expires on December 31 and BPO operators are concerned about the impact it will have on the sector come January 1,” External link

jamaicaobserver Sunday, December 6, 2020 12:36:00 PM EAT

Gloria Henry told : “That is wrong because no BPO, no contact centre is to be asking anybody to pay any fee. They shouldn’t be paying any fee… . There is no mechanism that I am aware of that anybody should be paying any money to any entity purporting to be a contact centre,” External link

jamaica-gleaner Friday, November 6, 2020 9:48:00 AM EAT

Gloria Henry said : “If you have to shut down a zone for contact tracing we can understand that, but not the entire company with four or five different zones in two or three different buildings,” External link

jamaica-gleaner Saturday, October 10, 2020 10:22:00 AM EAT

Gloria Henry said : “If you have to shut down a zone for contact tracing, we can understand that, but not the entire company with four or five different zones in two or three different buildings,” “I think it was unnecessary. What they should have done was contact Teleperformance and find out which zone the persons were connected with and shut down that zone, but not the entire company” External link

jamaica-gleaner Saturday, October 10, 2020 10:22:00 AM EAT

Gloria Henry told : “A set of guidelines were approved by the BPO Taskforce. If there is a change to those guidelines, then that must be communicated immediately to the association and its members. I am aware that we are in community spread and infections can come from a variety of sources, but we need clear and transparent guidelines and communication from all areas of the ministry. We have had a very good partnership with the Ministry of Health and Wellness and we want to continue to promote health and wellness during this pandemic, adherence to the protocols and protection of lives and jobs,” External link

jamaicaobserver Friday, October 9, 2020 10:18:00 AM EAT

Gloria Henry said : “It is something that is now a requirement that some persons work remotely. In addition, seats that are transferred to work from home can be easily filled with new business, which could be used to help drive economic growth,” External link

jamaica-gleaner Wednesday, August 5, 2020 11:40:00 AM EAT

Gloria Henry said : “During this COVID pandemic, the GSAJ decided that we want to support, not just our workers, but the extended communities also. We previously made some donations to the Ministry of Health, and we are now here to make donations of care packages for adults and children, and our members have come out to help,” “Some of the people who work within the business process outsourcing (BPO) companies in Freeport, at Barnett Street, and at the Montego Bay Freezone are from this community, and we feel that it is a necessity and part of our social responsibility to support these communities” External link

jamaica-gleaner Saturday, June 27, 2020 9:47:00 AM EAT

Gloria Henry said : “We support this particular initiative because of what it embodies. It speaks about putting down the gun, finding gainful employment, uplifting the young people, finding opportunities for unattached youth, and recognising different communities irrespective of the challenges that some of these communities face,” External link

jamaica-gleaner Saturday, June 27, 2020 9:47:00 AM EAT

Gloria Henry told : “I am familiar with the utilities concern, that people are having power outages. Connectivity issues has been the main concern, some customers having bandwidth issues or failure with the Internet services,” External link

jamaica-gleaner Friday, June 19, 2020 11:36:00 AM EAT

Gloria Henry said : “The BPO sector was birthed right here in the west and continues to thrive. We have 42 BPO companies with 49 sites in the west supporting this sector. We have always been prepared for eventualities, so we have been rolling out business continuity plans during hurricanes and working from home. It was always a strategy that the sector members used when there were disasters,” External link

jamaicaobserver Friday, June 19, 2020 9:58:00 AM EAT

Gloria Henry added : “Nationally, that was about 60 per cent of BPOs. Most of our businesses here were providing essential services, and that kept the business going. They provided door-to-door transportation and many of the facilitation to keep the workers safe. Many BPOs have exceeded the requirements in terms of keeping their employees safe; they put up outdoor dining, compartmentalised their operations to separate different team members, and have seen the results. We have not had any infections in any of our BPO sites in the west. Now about 40 per cent of BPO workers are working at home. We are delighted to say the west has done fairly well despite the challenges as so far all the companies have managed to weather the storm” External link

jamaicaobserver Friday, June 19, 2020 9:58:00 AM EAT

Gloria Henry said : “In March, we started working with the Ministry of Health through the WRHA. We were able to develop our guidelines and then got them looked at by the health ministry representatives in the west, and they were willing to come and help us because they understood the importance of this sector in the west,” External link

jamaica-gleaner Friday, June 5, 2020 11:01:00 AM EAT

Gloria Henry said : “We’re donating 18,000 masks to the different health regions in Jamaica, but we wanted to start here because of the level of support we got from the WRHA in keeping our BPO workers safe, and in the BPO sites being assessed in their adhering to the guidelines,” External link

jamaica-gleaner Friday, June 5, 2020 11:01:00 AM EAT

Gloria Henry said : “Aside from that, we are also asking for a carveout in the act, so that it will pave the way for a virtual special economic zone. This will help us to create a digitally transformative, future-ready economy for Jamaicans working at home, and will give us access to several business segments in e-commerce services,” External link

jamaica-gleaner Friday, May 22, 2020 9:26:00 AM EAT

Gloria Henry said : “A request has been made to the Government to continue with this facility until the end of 2020 so that sites can continue to practise social distancing, but more importantly, keep workers safe and employed,” External link

jamaica-gleaner Thursday, May 21, 2020 9:46:00 AM EAT

Gloria Henry said : “A request has been made to the Government to continue with this facility until the end of 2020 so that sites can continue to practise social distancing, but more importantly, keep workers safe and employed,” External link

jamaica-gleaner Thursday, May 21, 2020 9:46:00 AM EAT

Gloria Henry urged ( about Boris Johnson ) : “Members of the public need to understand that the virus didn't originate in Alorica, and coronavirus can affect anybody; it does not discriminate. The prime minister of the UK [Boris Johnson] got it, and is now back at work, and if you look at the statistics, it doesn't discriminate whether you are a superstar or just an ordinary worker, so Jamaicans really need to stop the foolishness and give the employees a break,” External link

jamaicaobserver Thursday, April 30, 2020 9:11:00 AM EAT

Gloria Henry said : “Very importantly, we conducted internal contact tracing of employees to determine if any had been in close contact with Alorica employees, activated testing of those who had been, and even voluntarily quarantined a site pending test results where a close contact was discovered,” External link

jamaicaobserver Thursday, April 30, 2020 9:11:00 AM EAT

Gloria Henry told : “We are calling on the Government to ensure that they [BPOs] are a part of the association, so that they can benefit from the guidance that they need to protect the welfare of their employees,” External link

jamaicaobserver Monday, April 20, 2020 10:58:00 AM EAT

Gloria Henry declared : “I can't speak for those entities that are not a part of the association and not everybody who says they are a BPO is in fact a BPO,” External link

jamaicaobserver Monday, April 20, 2020 10:58:00 AM EAT

Gloria Henry added : “One entity that is operating as a BPO company is not the sector, it is one entity and when an entity offends, that entity is to be dealt with as the entity. Now, if it becomes widespread then there is cause for concern. I would say that those that are operating under the radar, the Government will have to find a way, through its agencies, to ensure that they operate according to the standards that have been established and by the agencies of Government or the industry association,” External link

jamaicaobserver Monday, April 20, 2020 10:58:00 AM EAT

Gloria Henry told : “As of Friday, there will be mandatory temperature checks for persons upon arrival at work, and mandatory wearing of masks for all persons on the call centre floor,” External link

jamaicaobserver Wednesday, April 15, 2020 12:01:00 PM EAT

Gloria Henry said : “It’s still early days, but the main challenge has been problems with telecoms, interruptions and poor quality connectivity,” External link

jamaica-gleaner Wednesday, April 15, 2020 9:20:00 AM EAT

Gloria Henry added : “Some persons have also had problems with intermittent power disruptions, but these are not major inhibitors,” External link

jamaica-gleaner Wednesday, April 15, 2020 9:20:00 AM EAT

Gloria Henry said : “I cannot provide you with the details of the firms, but the larger firms are between five and 40 per cent, while two firms have over 90 per cent and one firm has 100 per cent of their staff working at home,” External link

jamaica-gleaner Wednesday, April 15, 2020 9:20:00 AM EAT

Gloria Henry said : “GSS/BPO is an essential sector, supporting healthcare, telecommunications, banking and finance, insurance, logistics, retail, to name a few industries that are supported globally and in Jamaica,” External link

jamaica-gleaner Monday, April 6, 2020 10:00:00 AM EAT

Gloria Henry added : “Our wheels are now turning to provide critical support for Jamaica’s COVID-19 hotline,” “All of this work is critical to maintaining what is left of a functioning economy” External link

jamaica-gleaner Monday, April 6, 2020 10:00:00 AM EAT

Gloria Henry told : “The buses which usually transport the workers had some challenges, and we had to call the Police High Command to intervene. Apparently, some of the police officers were not aware that BPO [business processing outsourcing] workers were exempted. Once we intervened, the situation was resolved,” External link

jamaicaobserver Friday, April 3, 2020 9:00:00 AM EAT

Gloria Henry said : “They will continue to place posters at visible points within the centres. The sector will also continue to monitor the developments closely and keep further strategic options open so that operational impact is as minimal as possible,” External link

jamaicaobserver Monday, March 23, 2020 9:30:00 AM EAT

Gloria Henry added : “The global services and BPO sector is an essential sector, not just for the economic contribution to the countries in which they operate, but for the support services that they provide for critical areas such as health care, telecommunications and national security, among others,” External link

jamaicaobserver Monday, March 23, 2020 9:30:00 AM EAT

Gloria Henry told : “We welcome the Government's support to allow computers to leave the Special Economic Zone (SEZ) duty-free to facilitate [the] work-at-home initiative by different companies in the sector. This will allow, of course, for less employees to be on the road to be in the contact centres, and will provide greater levels of safety for the workers from a COVID-19 (coronavirus disease) risk perspective,” External link

jamaicaobserver Friday, March 20, 2020 10:34:00 AM EAT

Gloria Henry said : “We have not seen any fallout yet, but it is still early days. Our focus right now is on business continuity, because we expect that the sector will weather the storm, as we have in many instances before. We are hoping that our resilience and our fortitude and the measures that have been implemented by the Government, which we think are excellent measures, are very commendable,” External link

jamaicaobserver Friday, March 20, 2020 10:34:00 AM EAT

Gloria Henry said : “We have about 10,000 that can be done now, and every company will have to do their own vetting and make their determination,” “Our goal is to minimise risk, potential infections, and, at the same time, ensure business continuity,” External link

jamaica-gleaner Thursday, March 19, 2020 9:58:00 AM EAT

Gloria Henry argued : “This is a pandemic and its impact will be global,” External link

jamaica-gleaner Thursday, March 19, 2020 9:58:00 AM EAT

Gloria Henry said : “We have not received the perspective of the government, but companies have been following the guidelines that the Ministry of Labour has provided, and we have been sharing all the bulletins from the Ministry of Health,” External link

jamaica-gleaner Friday, March 13, 2020 9:46:00 AM EAT

Gloria Henry said : “The business continuity measure is being utilised as we speak for persons working at home because we don’t want something happens, and a site has to shut down its operations, so that is done concurrently in the event anything happens,” External link

jamaica-gleaner Friday, March 13, 2020 9:46:00 AM EAT

Gloria Henry told : “It is fundamental that we have orderly development and for the country’s trajectory to improve the standard of living, that we see development in a holistic manner,” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry argued : “We have about 20,000 persons employed in the sector in Montego Bay and I believe that if we consider housing for about 10 per cent of the sector each year for the next five years, we would be happy,” “We need to build houses that can be financed by an NHT mortgage and I think we should consider solutions like the ones being built by Selective Homes in Hanover” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry said : “It would also allow for more sustainable and orderly development of the city,” “The city is 40 years this year and the state of the majority of the communities are definitely not in keeping with our vision 2030, where Jamaicans can live and raise family” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry said : “With that said, there are additional lands in many of these areas such as Lilliput and Barrett Hall where hundreds of new homes can be built, but the safety and improvement of the bordering communities must precede these developments,” External link

jamaica-gleaner Tuesday, March 3, 2020 8:50:00 AM EAT

Gloria Henry said : “We are scaling up the value chain and that includes digitising our offerings as well as guiding our small players as to how they can access opportunities in the higher-value services; and as you know, higher-value services earn higher salaries and higher revenue,” External link

jamaica-gleaner Monday, February 3, 2020 8:57:00 AM EAT

Gloria Henry said : “We want to attract other types of players to Jamaica because Jamaicans are among the most productive in the world in terms of our capabilities. We are also looking to increase our pool of university graduates, as this sector will give them real opportunities to maximise their potential,” External link

jamaica-gleaner Monday, February 3, 2020 8:57:00 AM EAT

Gloria Henry told : “The BPIAJ will be rebranded as the GSAJ and you will no longer hear of the BPO sector, but the industry is now the GSS,” External link

jamaica-gleaner Thursday, December 5, 2019 1:05:00 PM EAT

Gloria Henry indicated : “Leadership is an opportunity for you to inspire and transform your organisation, have impact and influence, and develop and grow yourself and the people whom you have been entrusted to lead. [So], the GLS is very much aligned to the objectives and mission of the GSS project,” External link

jamaicaobserver Wednesday, October 16, 2019 9:21:00 AM EAT

Gloria Henry told : “The employees are at risk in losing their jobs, and, of course, [as it relates to] the companies, their customers are being affected,” External link

jamaica-gleaner Friday, October 11, 2019 9:27:00 AM EAT

Gloria Henry added : “I know [that] for one company it’s over 1,500 [employees that have been affected] and it’s in the hundreds for others, so it’s quite an impact and loss of revenue for the Government,” External link

jamaica-gleaner Friday, October 11, 2019 9:27:00 AM EAT

Gloria Henry told : “They listened to our concerns and were open, and it appears as if they are willing to work with us to address the issues, but the dialogue continues,” External link

jamaica-gleaner Thursday, September 19, 2019 9:37:00 AM EAT

Gloria Henry informed : “That two per cent that we have in Jamaica is very critical and very important, as it includes software development, mobile application development, and gamification. So we have some very important projects being done right here in Jamaica as it relates to this area,” External link

jamaicaobserver Wednesday, September 11, 2019 12:01:00 PM EAT

Gloria Henry stated : “We have to be deliberate and intentional in our strategies to support the IT sector. We must be intentional about how we train persons within the institutions in the STEM areas [science, technology, engineering and mathematics],” External link

jamaicaobserver Wednesday, September 11, 2019 12:01:00 PM EAT

Gloria Henry said : “Since then, we have accommodated eight firms and we have created employment opportunities for over 2,000 employees directly and that has continued on a sustainable model,” “We have since re-equipped the facility, put in new furniture, redesigned it, increased it by 10 per cent and we continue to evolve with that model to the extent that we are expanding the model into Kingston,” External link

jamaicaobserver Wednesday, August 21, 2019 8:15:00 AM EAT

Gloria Henry said : “Since then, we have accommodated eight firms and we have created employment opportunities for over 2,000 employees directly and that has continued on a sustainable model,” “We have since re-equipped the facility, put in new furniture, redesigned it, increase it by 10 per cent and we continue to evolve with that model to the extent that we are expanding the model into Kingston,” External link

jamaica-gleaner Sunday, August 18, 2019 11:00:00 PM EAT

Gloria Henry said : “We are calling on Liberty to engage with us directly to understand our issues because we are growing, and they need to come and sit at the table as partners in our growth,” “The local representatives – like Andrew Fazio and Stephen Pryce – work with us and are doing what they can at their level, but the fact is that the infrastructure needs new investment, and that is something that must be dealt with at the highest corporate level” External link

jamaica-gleaner Thursday, July 25, 2019 9:56:00 AM EAT

Gloria Henry said : “As a board, we will meet in less than a month to develop our strategic plan for the administrative year; but as a president, I am very keen on advancing initiatives that will engage the various stakeholders, thereby increasing our visibility and raising the profile of the industry,” External link

jamaica-gleaner Monday, July 1, 2019 9:27:00 AM EAT

Gloria Henry added : “As an industry, we are aware that notions exist that are not a true reflection of the industry. We want to promote the idea that the BPO industry is not just call centres and that the BPO sector is part of a global services sector, representing a variety of services in a global marketplace,” External link

jamaica-gleaner Monday, July 1, 2019 9:27:00 AM EAT

Gloria Henry argued : “He was a stalwart, and had a vision and foresight to have started this industry many years ago when he actually started the free zone and created the opportunity for us to provide support to the global services sector, starting of course with garment and eventually transitioning into other services such as data entry, telemarketing, call centres and now of course, the expanded business and knowledge process outsourcing sector,” External link

jamaicaobserver Wednesday, May 29, 2019 9:23:00 AM EAT

Gloria Henry said ( about Choice Award ) : “The Employer of Choice Award really opens up opportunities for the employees to have a say about the type of environment that they work in,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry said : “This year we are focusing on the global services sector. Last year we improved and expanded our value proposition to support the variety and the widening of services that are offered in the outsourcing sector in Jamaica,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry added : “It will show the employers who embody the spirit of best practices and so on,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry noted : “Some companies have 5,000 to 6,000 employees so there will also be a panel which will look at the best practices and help to make the decision,” External link

jamaicaobserver Monday, April 1, 2019 9:19:00 AM EAT

Gloria Henry noted : “The workplace of the future is built on our workforce having the capabilities and aptitude to adapt to the new work environment. So, this session that will be presented by the Ministry of Education will showcase the different steps they have taken to support the growth of this sector,” External link

jamaica-gleaner Saturday, March 9, 2019 9:15:00 AM EAT

Gloria Henry said : “This platform is to bring buyers, influencers and experts from the United States to connect with service providers and domestic operators in the local sector here. It is an opportunity to learn and connect through presentations and workshops. It is also an opportunity to network through our expo. This expo allows service providers and members of the Business Process Outsourcing (BPO) sector to showcase their products and services at the Montego Bay Convention Centre,” External link

jamaica-gleaner Saturday, March 9, 2019 9:15:00 AM EAT

Gloria Henry said : “Our enterprises are supporting firms as far as Fiji and doing work for Fortune 500 entities, but despite their success, Jamaica’s private and public sectors do not show much confidence in this sector,” External link

jamaica-gleaner Thursday, January 31, 2019 10:07:00 AM EAT

Gloria Henry said : “I think the best place to start is right here at home. For instance, the Government of Jamaica is one of the primary buyers of IT services,” External link

jamaica-gleaner Thursday, January 31, 2019 10:07:00 AM EAT

Gloria Henry said : "I have always maintained, and still feel strongly, that the tenure or leadership for the commanding officer for a police command area should be a minimum of. three years unless there are extenuating circumstances dictating otherwise," "This would allow the leadership to become familiar with the peculiar nuances of the area. It would facilitate some kind of community relations/ understanding/learning curve by the commanding officer, as well as the building of relationships with the community and rank and file officers" External link

jamaica-gleaner Thursday, October 26, 2017 2:10:00 AM EAT

Gloria Henry stated : "We want to accelerate the process of investment match-making, where investors can be introduced to not just products, but local entrepreneurs and facilitators that can help them gain access to investment opportunities in this growing economic corridor," External link

jamaica-gleaner Wednesday, February 22, 2017 9:18:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : "On the economic side, I am expecting good returns for businesses in Montego Bay," External link

jamaica-gleaner Wednesday, January 25, 2017 11:42:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : "On the economic side, I am expecting good returns for businesses in Montego Bay," External link

jamaica-gleaner Wednesday, January 25, 2017 8:42:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : "I do agree that a more forthright and effective handling of the crime problem in St James will realise lasting results, but the Chamber wants to see a comprehensive programme for community renewal in the many informal communities to augment crime-fighting strategies," "The business community is also prepared to lead a deep collaboration with the new local government administration for a major clean-up of downtown and strict enforcement by the municipal police of the anti-litter legislation" External link

jamaica-gleaner Saturday, January 14, 2017 10:10:00 AM EAT

Gloria Henry said : "I do believe that American businesses will want to defend their decisions to outsource, given the impact on their bottom line," "Companies outsource to take advantage of lower costs, better technology, and even greater focus on quality in non-core areas. These collectively help them to drive more innovation, create more products and services, and offer greater value to their customers at competitive prices" External link

jamaica-gleaner Monday, December 12, 2016 9:34:00 AM EAT

Gloria Henry said : "We have to respond to this threat with a carefully designed strategy. I am of the view that players should look to the European market to diversify their portfolios," "European shared services are a sizeable market, with high-value jobs that should be economically attractive to our educated professionals, and given our exchange rate, viable for the outsourcers" External link

jamaica-gleaner Monday, December 12, 2016 9:34:00 AM EAT

Gloria Henry said : "We have said it on several occasions that this infrastructural development is critical to support the continued economic growth of our city, and we can't wait for this to be a reality," External link

jamaica-gleaner Monday, December 5, 2016 1:54:00 PM EAT

Gloria Henry added : "This will also create opportunities for greater synergies in tourism and agriculture with our neighbouring parishes, and I would also hope that this will be followed by the establishment of a proper transportation network to serve the entire western region," External link

jamaica-gleaner Monday, December 5, 2016 1:54:00 PM EAT

Gloria Henry said ( about Bay Chamber ) : "We are beginning to see where we can lose some business because of crime in Montego Bay," External link

jamaica-gleaner Tuesday, October 25, 2016 11:04:00 AM EAT

Gloria Henry added : "The blended approach needs to provide greater resources to the law-enforcement officers and it needs to elevate the strategies to the use of more intelligence in crime-fighting," External link

jamaica-gleaner Friday, September 9, 2016 10:35:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : “These are some of the best leaders in the world, and I commend and applaud the organisers for continuing to bring this cadre of distinguished, established and accomplished leaders to Montego Bay,” External link

jamaicaobserver Thursday, September 8, 2016 10:55:00 AM EAT

Gloria Henry said : "We have to have the support of all the environmental stakeholders and the policymakers as it relates to enforcing the law and making sure that the policy gets adequate support," External link

jamaica-gleaner Wednesday, August 10, 2016 8:43:00 AM EAT

Gloria Henry said ( about Bay Chamber ) : “The ratio of passenger to cruise ships is what it is because the ships that came to Montego Bay are smaller vessels,” External link

jamaica-gleaner Monday, August 1, 2016 1:06:00 PM EAT

Gloria Henry added ( about Bay Chamber ) : “This (expansion) is good for Montego Bay. However, the increase in volume means an increase in traffic, which underscores the need for the bypass road,” External link

jamaica-gleaner Monday, August 1, 2016 1:06:00 PM EAT



Key Titles and Phrases Count Lang Last Seen
president of the montego bay62.50%EN04/23/201723/04/2017
vice-president12.50%EN12/12/201612/12/2016
vice president12.50%EN10/27/201627/10/2016
commerce and industry president12.50%EN06/16/201616/06/2016
Names Lang Count
Gloria HenryEN100.00%


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