Brian Hartzer

Last updated on 2017-10-12T03:06+0300.

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Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

washtimes Wednesday, November 27, 2019 7:44:00 AM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank, and it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves,” External link

taipeitimes Tuesday, November 26, 2019 9:09:00 PM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

fox13memphis Tuesday, November 26, 2019 8:01:00 PM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

nypost Tuesday, November 26, 2019 3:21:00 PM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

arabnews Tuesday, November 26, 2019 10:46:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

startribune Tuesday, November 26, 2019 7:58:00 AM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

seattletimes Tuesday, November 26, 2019 7:32:00 AM EAT

Brian Hartzer said : "As was appropriate, we sought feedback from all our stakeholders including shareholders and having done so it became clear that board and management changes were in the best interest of the bank," External link

peopledaily Tuesday, November 26, 2019 6:38:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank" External link

bbc Tuesday, November 26, 2019 6:02:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

afp-en Tuesday, November 26, 2019 5:55:00 AM EAT

Brian Hartzer déclaré : «En tant que directeur général, j'accepte le fait d'être au bout du compte placé face à mes responsabilités pour tout ce qui se passe au sein de la banque» External link

la-croix Tuesday, November 26, 2019 5:16:00 AM EAT

Brian Hartzer said : "We all read the Fin ( The Australian Financial Review ) and The Australian , and we all read that and think the world is ending," External link

theage Tuesday, November 26, 2019 4:56:00 AM EAT

Brian Hartzer said : "As was appropriate, we sought feedback from all our stakeholders including shareholders and having done so it became clear that board and management changes were in the best interest of the bank," External link

xinhuanet_en Tuesday, November 26, 2019 4:48:00 AM EAT

Brian Hartzer déclaré : "En tant que directeur général, j'accepte le fait d'être au bout du compte placé face à mes responsabilités pour tout ce qui se passe au sein de la banque" External link

tv5 Tuesday, November 26, 2019 3:48:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

ibtimes Tuesday, November 26, 2019 2:38:00 AM EAT

Brian Hartzer said : "I accept that I am ultimately accountable for everything that happens at the bank," External link

yahoo-au Tuesday, November 26, 2019 2:32:00 AM EAT

Brian Hartzer said : "As CEO I accept that I am ultimately accountable for everything that happens at the Bank. And it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves" External link

nzherald Tuesday, November 26, 2019 1:54:00 AM EAT

Brian Hartzer said : "As CEO I accept that I am ultimately accountable for everything that happens at the bank," External link

Stuff Tuesday, November 26, 2019 1:42:00 AM EAT

Brian Hartzer stated : “As CEO I accept that I am ultimately accountable for everything that happens at the Bank,” “And it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves” External link

yahoo-au Tuesday, November 26, 2019 1:40:00 AM EAT

Brian Hartzer stated : “As CEO I accept that I am ultimately accountable for everything that happens at the Bank,” “And it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves” External link

yahoo-au Tuesday, November 26, 2019 12:34:00 AM EAT

Brian Hartzer told : "Historically the management of compliance incidents and the like was dispersed into different business units. While people would report them up and they would get aggregated and shown at various risk committees, it is true that they sat in different systems," External link

zdnet Monday, November 25, 2019 4:13:00 AM EAT

Brian Hartzer told : “With respect to the specific customer matters that are in the detailed statement of claim, the first time I saw them was this morning, and I was, like everyone I’m sure on this call, utterly horrified at what I read,” External link

brisbanetimes Friday, November 22, 2019 5:33:00 PM EAT

Brian Hartzer told : “With respect to the specific customer matters that are in the detailed statement of claim, the first time I saw them was this morning, and I was, like everyone I’m sure on this call, utterly horrified at what I read,” External link

smh Friday, November 22, 2019 4:49:00 PM EAT

Brian Hartzer told : “With respect to the specific customer matters that are in the detailed statement of claim, the first time I saw them was this morning, and I was, like everyone I’m sure on this call, utterly horrified at what I read,” External link

theage Friday, November 22, 2019 4:08:00 PM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

smh Thursday, November 21, 2019 1:23:00 AM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

watoday Thursday, November 21, 2019 1:04:00 AM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

theage Thursday, November 21, 2019 12:51:00 AM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

theage Wednesday, November 20, 2019 4:46:00 PM EAT

Brian Hartzer told : "I absolutely do accept the need for accountability," External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer acknowledged : "the issue of personal accountability is absolutely on the table" External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer said : "We've absolutely not been indifferent," External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer said : "It is disappointing that we have not met our own standards as well as regulatory expectations and requirements," External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer said : "It is disappointing that we have not met our own standards as well as regulatory expectations and requirements," External link

yahoo-au Wednesday, November 20, 2019 8:21:00 AM EAT

Brian Hartzer said : "We have extensive teams that are dedicated to that, both in terms of monitoring activity that's going on and making improvements in our systems and processes," External link

zdnet Tuesday, November 12, 2019 5:05:00 AM EAT

Brian Hartzer admitted : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

dailyadvertiser Friday, November 8, 2019 7:04:00 AM EAT

Brian Hartzer said : "It will continue to have an impact even if there are not further declines in official cash rates," External link

dailyadvertiser Friday, November 8, 2019 7:04:00 AM EAT

Brian Hartzer admitted : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

bordermail Friday, November 8, 2019 6:26:00 AM EAT

Brian Hartzer said : "It will continue to have an impact even if there are not further declines in official cash rates," External link

bordermail Friday, November 8, 2019 6:26:00 AM EAT

Brian Hartzer told : "We don't think that the level of interest rates is the fundamental issue that is constraining the economy," External link

dailyadvertiser Friday, November 8, 2019 4:09:00 AM EAT

Brian Hartzer said : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

dailyadvertiser Friday, November 8, 2019 4:09:00 AM EAT

Brian Hartzer told : "We don't think that the level of interest rates is the fundamental issue that is constraining the economy," External link

yahoo-au Friday, November 8, 2019 3:14:00 AM EAT

Brian Hartzer said : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

yahoo-au Friday, November 8, 2019 3:14:00 AM EAT

Brian Hartzer said : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

yahoo-au Friday, November 8, 2019 2:13:00 AM EAT

Brian Hartzer said : “I think it has helped, but I have some sympathy for the view that it’s not obvious that further rate cuts increase confidence, they may actually dent confidence,” External link

smh Tuesday, November 5, 2019 3:50:00 AM EAT

Brian Hartzer said : “I think it has helped, but I have some sympathy for the view that it’s not obvious that further rate cuts increase confidence, they may actually dent confidence,” External link

brisbanetimes Tuesday, November 5, 2019 3:45:00 AM EAT

Brian Hartzer said : “I think it has helped, but I have some sympathy for the view that it’s not obvious that further rate cuts increase confidence, they may actually dent confidence,” External link

watoday Tuesday, November 5, 2019 3:29:00 AM EAT

Brian Hartzer said : “2019 has been a disappointing year... Financial results are down significantly in a challenging, low-growth, low interest rate environment” External link

taipeitimes Monday, November 4, 2019 8:41:00 PM EAT

Brian Hartzer told : “It’s very important that we have strong alignment between executives and the shareholders, and it was clear to me earlier in the year, given the magnitude of the provisions, there was going to be a significant impact on the financials, and I thought that it was important I recognise that impact,” External link

theage Monday, November 4, 2019 4:28:00 PM EAT

Brian Hartzer said : "Clearly the environment is very challenging for banks, that is a reality," External link

smh Monday, November 4, 2019 9:33:00 AM EAT

Brian Hartzer said : “I think we’re in a cyclical downturn for the economy where growth rates are low, credit demand is low and interest rates are very low at the same time as there’s a significant investment required in regulatory and compliance matters,” External link

smh Monday, November 4, 2019 9:33:00 AM EAT

Brian Hartzer said : "We also expect the recent recovery in house prices, particularly in Sydney and Melbourne, to extend into 2020," External link

9news Monday, November 4, 2019 3:42:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

brisbanetimes Monday, November 4, 2019 3:42:00 AM EAT

Brian Hartzer said : “2019 has been a disappointing year,” “Financial results are down significantly in a challenging, low-growth, low interest rate environment” External link

dailytelegraph Monday, November 4, 2019 3:12:00 AM EAT

Brian Hartzer said : “The decision to reduce our second-half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income,” External link

dailytelegraph Monday, November 4, 2019 3:12:00 AM EAT

Brian Hartzer said : “We also expect the recent recovery in house prices, particularly in Sydney and Melbourne, to extend into 2020,” External link

dailytelegraph Monday, November 4, 2019 3:12:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

brisbanetimes Monday, November 4, 2019 2:48:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year," "Financial results are down significantly in a challenging, low-growth, low interest rate environment" External link

qt Monday, November 4, 2019 2:22:00 AM EAT

Brian Hartzer said : "The decision to reduce our second-half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income," "However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and the lower return on equity" External link

qt Monday, November 4, 2019 2:22:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

smh Monday, November 4, 2019 2:20:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

smh Monday, November 4, 2019 2:20:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

theage Monday, November 4, 2019 2:13:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

theage Monday, November 4, 2019 2:13:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

watoday Monday, November 4, 2019 1:45:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

watoday Monday, November 4, 2019 1:45:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

brisbanetimes Monday, November 4, 2019 12:49:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year," "Financial results are down significantly in a challenging, low-growth, low interest rate environment" External link

yahoo-au Monday, November 4, 2019 12:49:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

smh Monday, November 4, 2019 12:47:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

watoday Monday, November 4, 2019 12:44:00 AM EAT

Brian Hartzer said : "As part of our 'get it right, put it right' initiative we are determined to fix these issues and stop these errors occurring," External link

abc-au Wednesday, October 23, 2019 11:02:00 PM EAT

Brian Hartzer said : "We need to retain an adequate level of returns so that there is a cushion to protect us against a rainy day," External link

theage Tuesday, October 15, 2019 10:15:00 AM EAT

Brian Hartzer said ( about Peter King ) : "Peter has played a critical role during a period of major change in Australian banking and as a result of his expertise and dedication, Westpac is a better and stronger bank," External link

4-traders Thursday, September 12, 2019 12:30:00 PM EAT

Brian Hartzer said : "The chances are that each of them would be turned down if they applied for that loan today," External link

smh Tuesday, July 30, 2019 5:15:00 PM EAT

Brian Hartzer said : "The big upfront cost of buying a home – particularly stamp duty – is both a barrier for buyers and a disincentive for people to sell a home that’s bigger than they need (since they would then incur their own stamp duty when they move)," External link

theage Tuesday, July 30, 2019 9:53:00 AM EAT

Brian Hartzer said : "It will provide a helping hand onto the housing ladder for people who would otherwise struggle to get a home," External link

theage Tuesday, July 30, 2019 9:53:00 AM EAT

Brian Hartzer said : “It’s not a perfect analogy but in any sport you’ve got to have rules… you’ve got to have boundaries, you’ve got to have a referee, who’s calling fouls,” External link

aap-au Tuesday, July 30, 2019 9:20:00 AM EAT

Brian Hartzer told : "The environment, and banks' responses to today's highly prescriptive rules creates a real issue for the future," External link

yahoo-au Tuesday, July 30, 2019 7:17:00 AM EAT

Brian Hartzer said : "Ironically, by leaning so heavily on the banks it may actually lead to higher credit costs and a much larger and riskier unregulated lending sector, as the banks retreat," External link

yahoo-au Tuesday, July 30, 2019 7:17:00 AM EAT

Brian Hartzer said ( about Phil Chronican ) : "We acknowledge the need to improve non-financial risk management and oversight and we are working to resolve the issues raised. Our board and senior executives are committed to addressing the shortfalls identified in the report and will continue to provide regular updates on our progress”. NAB said the capital charge would have a 16 basis point impact on its common equity tier 1 capital ratio. Acting chief executive Phil Chronican said the bank was working on implementing the report's recommendations in order to " External link

watoday Thursday, July 11, 2019 12:34:00 PM EAT

Brian Hartzer said : "need to improve non-financial risk management and oversight and we are working to resolve the issues raised," External link

wsau Thursday, July 11, 2019 7:10:00 AM EAT

Brian Hartzer said : “Structural cost reduction is a critical priority in this environment,” External link

brisbanetimes Monday, May 6, 2019 12:20:00 PM EAT

Brian Hartzer said : “Structural cost reduction is a critical priority in this environment,” External link

theage Monday, May 6, 2019 11:37:00 AM EAT

Brian Hartzer told : "The past six months has been a turning point for the bank. We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes," External link

zdnet Monday, May 6, 2019 8:22:00 AM EAT

Brian Hartzer said : "Despite our 202 year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

zdnet Monday, May 6, 2019 8:22:00 AM EAT

Brian Hartzer said : "It's true economic conditions in Australia are softening ... (but) to be clear though, interest rates are not the problem," External link

yahoo-au Monday, May 6, 2019 7:35:00 AM EAT

Brian Hartzer said : “It’s true economic conditions in Australia are softening … (but) to be clear though, interest rates are not the problem,” External link

heraldsun Monday, May 6, 2019 7:24:00 AM EAT

Brian Hartzer said : “The past six months has been a turning point,” External link

heraldsun Monday, May 6, 2019 5:03:00 AM EAT

Brian Hartzer said : “We are implementing the recommendations of the royal commission and other industry initiatives while continuing to invest in technology and digital platforms,” “Although the second half will continue to be challenging, we believe our service-led strategy remains the best way to create value for our shareholders” External link

heraldsun Monday, May 6, 2019 5:03:00 AM EAT

Brian Hartzer said : "The past six months has been a turning point," "We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes" External link

yahoo-au Monday, May 6, 2019 5:00:00 AM EAT

Brian Hartzer said : "Despite our 202-year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

yahoo-au Monday, May 6, 2019 5:00:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

brisbanetimes Monday, May 6, 2019 4:18:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

smh Monday, May 6, 2019 4:03:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

4-traders Monday, May 6, 2019 4:02:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

smh Monday, May 6, 2019 3:23:00 AM EAT

Brian Hartzer said : "The past six months has been a turning point," "We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes" External link

yahoo-au Monday, May 6, 2019 2:35:00 AM EAT

Brian Hartzer said : "Despite our 202-year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

yahoo-au Monday, May 6, 2019 2:35:00 AM EAT

Brian Hartzer said : "The past six months has been a turning point," "We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes" External link

heraldsun Monday, May 6, 2019 2:12:00 AM EAT

Brian Hartzer said : "Despite our 202-year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

heraldsun Monday, May 6, 2019 2:12:00 AM EAT

Brian Hartzer said : "While it is disappointing that we have needed to make these provisions, I said at the end of last year that our priority was to deal with any outstanding issues and process payments as quickly as possible," External link

4-traders Tuesday, April 30, 2019 10:30:00 AM EAT

Brian Hartzer said : "The recommendations, in the end, were sensible and balanced," External link

9news Tuesday, March 26, 2019 8:32:00 PM EAT

Brian Hartzer said : “As part of our ‘get it right, put it right’ initiative, we are determined to fix these issues and stop these errors occurring again. We will continue to review our products and services to ensure they deliver the right outcomes for customers, and if necessary, make further provisions,” External link

smh Monday, March 25, 2019 8:33:00 AM EAT

Brian Hartzer said : "A key priority is to deal with outstanding remediation issues and refund customers as quickly as possible," "As part of our 'get it right, put it right' initiative, we are determined to fix these issues and stop these errors occurring again. We will continue to review our products and services to ensure they deliver the right outcomes for customers, and if necessary, make further provisions" External link

Stuff Monday, March 25, 2019 5:39:00 AM EAT

Brian Hartzer said : "We are determined to fix these issues and stop these errors occurring again," External link

yahoo-au Monday, March 25, 2019 4:56:00 AM EAT

Brian Hartzer said : "We're realigning our capabilities into the lines of business where it makes most sense based on customer needs," "Most customers don't differentiate between banking and wealth products; they want help buying their home, paying their bills, planning for retirement, or protecting the things that matter most to them" External link

qt Tuesday, March 19, 2019 10:11:00 AM EAT

Brian Hartzer said : "While these decisions are the right decisions for our customers and for the business, there are some great, hardworking people who are affected by this," "We will be working very hard to find those people other opportunities in the group. We're a large company, we have a lot of natural turnover, there's always an opportunity to try and re-plug people in" External link

abc-au Tuesday, March 19, 2019 7:16:00 AM EAT

Brian Hartzer said : "We're realigning our capabilities into the lines of business where it makes most sense based on customer needs," "Most customers don't differentiate between banking and wealth products; they want help buying their home, paying their bills, planning for retirement, or protecting the things that matter most to them" External link

yahoo-au Tuesday, March 19, 2019 6:52:00 AM EAT

Brian Hartzer said : "These changes allow us to focus investment in areas where we have a competitive advantage such as platforms and insurance," External link

4-traders Tuesday, March 19, 2019 3:33:00 AM EAT

Brian Hartzer said : "We are committed to supporting our customers' insurance, investment and superannuation needs as part of our service strategy. The changes we're announcing today are about focusing our investment where we have genuine competitive advantage and growth opportunities," External link

theage Tuesday, March 19, 2019 3:04:00 AM EAT

Brian Hartzer said : “We are committed to supporting our customers’ insurance, investment and superannuation needs as part of our service strategy. The changes we’re announcing today are about focusing our investment where we have genuine competitive advantage and growth opportunities,” External link

theage Tuesday, March 19, 2019 3:04:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

watoday Friday, March 8, 2019 4:51:00 PM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

watoday Friday, March 8, 2019 4:51:00 PM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

smh Friday, March 8, 2019 3:18:00 PM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

smh Friday, March 8, 2019 3:18:00 PM EAT

Brian Hartzer asked : "What proportion of your loan book is in residential housing?" External link

abc-au Friday, March 8, 2019 9:19:00 AM EAT

Brian Hartzer replied : "I don't off the top of my head. I'm happy to take that on notice," External link

abc-au Friday, March 8, 2019 9:19:00 AM EAT

Brian Hartzer said : "There's a lot to be done, and I want to reassure the committee and our customers that this work will be done, long after we implement the recommendations of the royal commission," External link

illawarramercury Friday, March 8, 2019 8:08:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

brisbanetimes Friday, March 8, 2019 8:05:00 AM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

brisbanetimes Friday, March 8, 2019 8:05:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

theage Friday, March 8, 2019 7:42:00 AM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

theage Friday, March 8, 2019 7:42:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

smh Friday, March 8, 2019 7:30:00 AM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

smh Friday, March 8, 2019 7:30:00 AM EAT

Brian Hartzer said : "There's a lot to be done, and I want to reassure the committee and our customers that this work will be done, long after we implement the recommendations of the royal commission," External link

dailyadvertiser Friday, March 8, 2019 6:56:00 AM EAT

Brian Hartzer said : "There's a lot to be done, and I want to reassure the committee and our customers that this work will be done, long after we implement the recommendations of the royal commission," External link

9news Friday, March 8, 2019 6:49:00 AM EAT

Brian Hartzer said : "This experience which is not limited to [the] royal commission is a similar exercise about how we think about non-financial risk - reputational risk, compliance risk and conduct risk," External link

watoday Friday, February 8, 2019 5:57:00 PM EAT

Brian Hartzer says : "Leadership is critical to any culture change and if the senior leaders are not genuinely open to accepting how they need to change in their leadership style as well as how they see themselves, then the likelihood of success would be low. So in my mind authenticity is critical," External link

watoday Friday, February 8, 2019 5:57:00 PM EAT

Brian Hartzer said : "This experience which is not limited to [the] royal commission is a similar exercise about how we think about non-financial risk - reputational risk, compliance risk and conduct risk," External link

smh Friday, February 8, 2019 4:50:00 PM EAT

Brian Hartzer says : "Leadership is critical to any culture change and if the senior leaders are not genuinely open to accepting how they need to change in their leadership style as well as how they see themselves, then the likelihood of success would be low. So in my mind authenticity is critical," External link

smh Friday, February 8, 2019 4:50:00 PM EAT

Brian Hartzer said : "Our focus remains on learning from the mistakes of the past and preventing them from happening again," External link

yahoo-au Tuesday, February 5, 2019 3:28:00 AM EAT

Brian Hartzer said : "Our focus remains on learning from the mistakes of the past and preventing them from happening again," External link

yahoo-au Monday, February 4, 2019 11:17:00 PM EAT

Brian Hartzer wrote : “Let’s be clear, we want to lend,” External link

smh Friday, February 1, 2019 4:53:00 PM EAT

Brian Hartzer wrote : “Let’s be clear, we want to lend,” External link

watoday Friday, February 1, 2019 4:26:00 PM EAT

Brian Hartzer told : "The NPP is a program that's been imposed by the regulator on the industry to lift the underlying plumbing of the system ... I think it's a good development technically. Yes, it's taken us longer. We have always been committed to implementing the NPP. Our systems are complex. The fact that we have the legacy of the St George acquisition means we have quite a number of very old, complex systems," External link

zdnet Tuesday, January 15, 2019 9:57:00 AM EAT

Brian Hartzer said : "Banks have been a political football for too long. That’s why we have now accepted the need for a royal commission to create certainty and confidence in our banking system," "We are embracing the royal commission as a way to finally draw a line in the sand on calls for inquiries, and as an opportunity to tell our story, including the success of Australia’s banking system in navigating the GFC and providing vital support for Australia’s robust economy today" External link

smh Friday, December 8, 2017 4:07:00 AM EAT

Brian Hartzer said : "We'd rather not be in court over this, but they were firm in their views, and we're firm in our views, and when that happens the only option is to let the judge make the ruling," External link

smh Friday, November 10, 2017 10:18:00 AM EAT

Brian Hartzer said : "They are very low by historical standards, and so one would expect over time that would normalise to something approaching a more historical level, but we're not seeing any indications in our book right now that that would happen," External link

smh Wednesday, November 8, 2017 3:53:00 AM EAT

Brian Hartzer said : "If you step back from a macro point of view, we've still got reasonable system growth in lending, we've still got reasonable deposit growth," External link

smh Monday, November 6, 2017 11:29:00 AM EAT

Brian Hartzer said : "We have continued to successfully navigate a challenging environment while our strategy builds momentum" External link

smh Monday, November 6, 2017 3:46:00 AM EAT

Brian Hartzer said : "We have continued to successfully navigate a challenging environment while our strategy builds momentum" External link

smh Monday, November 6, 2017 2:17:00 AM EAT

Brian Hartzer said : "Where we have found issues that we need to put right, we ensure that no customer has been disadvantaged from those past practices," External link

radioaustralia Monday, November 6, 2017 1:30:00 AM EAT

Brian Hartzer said : "Whether it's on energy policy, transport infrastructure, or fixing up the tax arrangements between the states, governments at all levels need to come together with business for a common purpose to provide the certainty that's needed to drive confidence," External link

radioaustralia Monday, November 6, 2017 1:30:00 AM EAT

Brian Hartzer told : "It's the case that customers are voting with their feet and with their plastic cards, and they're walking into branches less often to make cash deposits and cash withdrawals. So our branch network size and staffing reflects that," External link

zdnet Tuesday, October 17, 2017 9:59:00 AM EAT

Brian Hartzer said : "We recognise it is a real issue for the company and we have been spending a lot more money investing in our people's skills and in the ability to create work that's more flexible and to help people move around and try different things," "I think the best investment we and other businesses can make is giving our people more skills so they can adapt as jobs evolve" External link

zdnet Tuesday, October 17, 2017 9:59:00 AM EAT

Brian Hartzer said : "We did experiment with some of those machines. We've since removed them all," External link

smh Wednesday, October 11, 2017 5:18:00 PM EAT

Brian Hartzer replied : "A lot ... probably three or four or five days" External link

news_com_au Wednesday, October 11, 2017 6:37:00 AM EAT

Brian Hartzer told : "In principal, I don't have a fundamental problem with that. We are very happy to work with the government in coming up with something that makes sense," External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer asking : "Do you object to this explicit specific recommendation or not? I am not asking you for a philosophical statement about executive accountability" External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer said : "When you get to the issue of consequences, in some cases where something is a massive, significant issue you might take action at that time," "In other cases, it's not black and white ... we might not have decided that until the end of the year, when we take all the various things that have happened" External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer told : "Obviously we don't enjoy going through those processes ... but we have a very active regulator," External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer said : "Westpac has identified the need for a no-frills, low-interest rate credit card ... this new card will be available to customers in coming months and will have an interest rate of less than 10 per cent and a low credit limit," External link

9news Wednesday, March 8, 2017 7:10:00 AM EAT

Brian Hartzer said : "a little higher than we would consider sustainable over the long term" External link

smh Monday, November 7, 2016 12:07:00 PM EAT

Brian Hartzer said : "This growth reflects an expected rise in household spending, ongoing contributions from exports, and continuing government investment in infrastructure," "However, growth in WA (Western Australia) and Queensland, which rely more heavily on resources, will continue to be below trend," External link

xinhuanet_en Monday, November 7, 2016 11:46:00 AM EAT

Brian Hartzer said : "One thing that's concerning has been the discussion about trade and trade barriers, and I think if there's one thing the world needs right now , it's more trade, and more global trade," External link

brisbanetimes Monday, November 7, 2016 11:44:00 AM EAT

Brian Hartzer said : "a little higher than we would consider sustainable over the long term" External link

brisbanetimes Monday, November 7, 2016 11:44:00 AM EAT

Brian Hartzer said : "Westpac's foundation is built on a strong and prudently managed balance sheet, strict performance disciplines, and a service-led strategy that is embracing technology to deliver great service and deeper customer relationships," External link

zdnet Monday, November 7, 2016 6:38:00 AM EAT

Brian Hartzer said : "The result demonstrates our consistent approach to managing our core franchise over many years, including the discipline we apply to balancing growth and returns," External link

4-traders Monday, November 7, 2016 1:20:00 AM EAT

Brian Hartzer said : "Our healthy capital level positions the Group well for any further regulatory changes, while ensuring we can continue to support both customers and economic growth in Australia," External link

4-traders Monday, November 7, 2016 1:20:00 AM EAT

Brian Hartzer said : "People seem to forget the reason the Great Depression lasted so long as it did and was as bad as it was, was largely because of the 'Smoot Hawley' Tariff Act which put up trade barriers among nations," External link

nzherald Friday, October 7, 2016 8:55:00 PM EAT

Brian Hartzer said : "We are clear that changes in technology are very substantial in our industry. It is having a massive effect; it is changing the way customers deal with us and it is changing the way we run our business," External link

zdnet Friday, October 7, 2016 9:38:00 AM EAT

Brian Hartzer told : "We want to make sure when things do go wrong that they have a very easy avenue to raise a complaint or raise an issue," External link

9news Thursday, October 6, 2016 8:05:00 AM EAT

Brian Hartzer told : “From next month, we’re planning to remove all product related incentives across our 2000 tellers in the Westpac branch network,” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said : “As a result of things some bankers have done, or the way banks have responded when things have gone wrong, some people have concluded that banks — and bankers — are only out for themselves,” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said : “Through our reviews we identified the mistake, reported it to ASIC, refunded the money, and have now put automated systems in place to make sure it won’t happen again,” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said ( about Association ) : “Through the Australian Bankers’ Association we are working to agree on steps the industry can take to eliminate the perception of conflicts of interest in the way front line staff are paid,” “An independent expert is reviewing those practices and we will adopt whatever is agreed” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said ( about John Arthur ) : "Under John's leadership we have made significant progress in delivering our service revolution strategy. John has reshaped how our operations and support teams help our customer facing employees, in turn delivering an even better customer experience," External link

zdnet Friday, August 5, 2016 5:03:00 AM EAT

Brian Hartzer said : "Bringing together these critical areas makes absolute sense. We have an ambitious transformation agenda designed to make us one of the world's great service companies and ensuring our strategy and transformation functions work closely together will help us to deliver on it," External link

4-traders Friday, August 5, 2016 4:21:00 AM EAT

Brian Hartzer told : "We also think it's important that the public understand the work that the Government, regulators and banks have done to make our banking system more secure, and the costs of doing that," External link

abc-au Thursday, August 4, 2016 1:41:00 PM EAT

Brian Hartzer said : "The challenge for banks, when interest rates fall, is to balance the benefit for mortgage customers who are now getting loan rates at 50-year lows, with the needs of depositors and shareholders who provide the funding for those loans," External link

brisbanetimes Thursday, August 4, 2016 11:21:00 AM EAT

Brian Hartzer said : "We're in a world economic environment where rates are very low, we have negative rates in parts of the [world] economy, and at the same time regulators require us to hold more deposits," "You can have a safer banking system or you can have a cheaper banking system, but you can't have both" External link

brisbanetimes Thursday, August 4, 2016 11:21:00 AM EAT

Brian Hartzer told : "We also think it's important that the public understand the work that the Government, regulators and banks have done to make our banking system more secure, and the costs of doing that," External link

abc-au Thursday, August 4, 2016 10:48:00 AM EAT

Brian Hartzer told : "We also think it's important that the public understand the work that the Government, regulators and banks have done to make our banking system more secure, and the costs of doing that," External link

radioaustralianews Thursday, August 4, 2016 10:13:00 AM EAT

Brian Hartzer told : "I think one of the dangers in large companies is that people start to think that their job is to create PowerPoints, [rather than] to make decisions and improve things for customers," External link

nzherald Monday, March 16, 2015 12:14:00 AM EAT

Brian Hartzer said : "As such, it is appropriate that Dave Curran's role will report directly to me," External link

news-yahoo Monday, February 2, 2015 4:48:00 AM EAT

Brian Hartzer said : "The close coordination of our Australian business has served us well. To maintain this momentum and ensure I personally stay close to customers, the CEOs of each customer-facing business will report directly to me," External link

news-yahoo Monday, February 2, 2015 4:48:00 AM EAT

Brian Hartzer said : "I am pleased we are able to appoint someone that I know is already deeply respected and known by the New Zealand business community. It is important to me that someone with such in-depth knowledge of the business and local market will be taking on this critical role for the group," "David is one of New Zealand's most experienced bankers with extensive knowledge of Westpac's operations, having been with the Group for 16 years in a number of senior positions across both retail and institutional banking" External link

nzherald Monday, February 2, 2015 1:58:00 AM EAT



Key Titles and Phrases Count Lang Last Seen
chief executive22.65%EN11/05/201705/11/2017
executive18.23%EN11/05/201705/11/2017
ceo25.97%EN10/17/201717/10/2017
chief executive officer5.52%EN10/13/201713/10/2017
officer3.87%EN10/13/201713/10/2017
chief12.15%EN10/11/201711/10/2017
boss6.08%EN10/11/201711/10/2017
westpac group ceo2.21%EN05/07/201707/05/2017
head0.55%EN03/03/201703/03/2017
chief executive of westpac bank0.55%EN01/13/201713/01/2017
new ceo1.66%EN02/02/201502/02/2015
candidate0.55%EN06/12/200712/06/2007
Names Lang Count
Brian HartzerEN100.00%


 
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Quotes... Extracted quotes about

Lindsay Maxsted said ( about Brian Hartzer ) : "In terms of Brian today this is about the future, going forward and how we are going to run the bank in the future and how you and others should feel confident in that," External link

qt Wednesday, November 27, 2019 12:05:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

9news Tuesday, November 26, 2019 6:35:00 PM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

dailyadvertiser Tuesday, November 26, 2019 7:34:00 AM EAT

Jim Chalmers said ( about Brian Hartzer ) : "Brian Hartzer had no option but to resign after the extremely serious and appalling revelations of what has gone on in Westpac over a period of some years," External link

abc-au Tuesday, November 26, 2019 6:39:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

illawarramercury Tuesday, November 26, 2019 6:11:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

dailyadvertiser Tuesday, November 26, 2019 6:00:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

yahoo-au Tuesday, November 26, 2019 4:57:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

yahoo-au Tuesday, November 26, 2019 4:05:00 AM EAT

Jim Chalmers said ( about Brian Hartzer ) : "Brian Hartzer had no option but to resign after the extremely serious and appalling revelations of what has gone on in Westpac over a period of some years," External link

abc-au Tuesday, November 26, 2019 2:57:00 AM EAT

Anton Tagliaferro said ( about Brian Hartzer ) : "Brian Hartzer has been at Westpac for a while and in terms of accountability it will probably lead to an earlier change than expected at the top of the company," External link

news-yahoo Thursday, November 21, 2019 1:02:00 PM EAT

Anton Tagliaferro said ( about Brian Hartzer ) : "Brian Hartzer has been at Westpac for a while and in terms of accountability it will probably lead to an earlier change than expected at the top of the company," External link

4-traders Thursday, November 21, 2019 9:25:00 AM EAT

AfricaBrief

Brian Hartzer

Last updated on 2017-10-12T03:06+0300.

About this image

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Quotes... Extracted quotes from

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

washtimes Wednesday, November 27, 2019 7:44:00 AM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank, and it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves,” External link

taipeitimes Tuesday, November 26, 2019 9:09:00 PM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

fox13memphis Tuesday, November 26, 2019 8:01:00 PM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

nypost Tuesday, November 26, 2019 3:21:00 PM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

arabnews Tuesday, November 26, 2019 10:46:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

startribune Tuesday, November 26, 2019 7:58:00 AM EAT

Brian Hartzer said : “As CEO, I accept that I am ultimately accountable for everything that happens at the bank,” External link

seattletimes Tuesday, November 26, 2019 7:32:00 AM EAT

Brian Hartzer said : "As was appropriate, we sought feedback from all our stakeholders including shareholders and having done so it became clear that board and management changes were in the best interest of the bank," External link

peopledaily Tuesday, November 26, 2019 6:38:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank" External link

bbc Tuesday, November 26, 2019 6:02:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

afp-en Tuesday, November 26, 2019 5:55:00 AM EAT

Brian Hartzer déclaré : «En tant que directeur général, j'accepte le fait d'être au bout du compte placé face à mes responsabilités pour tout ce qui se passe au sein de la banque» External link

la-croix Tuesday, November 26, 2019 5:16:00 AM EAT

Brian Hartzer said : "We all read the Fin ( The Australian Financial Review ) and The Australian , and we all read that and think the world is ending," External link

theage Tuesday, November 26, 2019 4:56:00 AM EAT

Brian Hartzer said : "As was appropriate, we sought feedback from all our stakeholders including shareholders and having done so it became clear that board and management changes were in the best interest of the bank," External link

xinhuanet_en Tuesday, November 26, 2019 4:48:00 AM EAT

Brian Hartzer déclaré : "En tant que directeur général, j'accepte le fait d'être au bout du compte placé face à mes responsabilités pour tout ce qui se passe au sein de la banque" External link

tv5 Tuesday, November 26, 2019 3:48:00 AM EAT

Brian Hartzer said : "As CEO, I accept that I am ultimately accountable for everything that happens at the bank," External link

ibtimes Tuesday, November 26, 2019 2:38:00 AM EAT

Brian Hartzer said : "I accept that I am ultimately accountable for everything that happens at the bank," External link

yahoo-au Tuesday, November 26, 2019 2:32:00 AM EAT

Brian Hartzer said : "As CEO I accept that I am ultimately accountable for everything that happens at the Bank. And it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves" External link

nzherald Tuesday, November 26, 2019 1:54:00 AM EAT

Brian Hartzer said : "As CEO I accept that I am ultimately accountable for everything that happens at the bank," External link

Stuff Tuesday, November 26, 2019 1:42:00 AM EAT

Brian Hartzer stated : “As CEO I accept that I am ultimately accountable for everything that happens at the Bank,” “And it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves” External link

yahoo-au Tuesday, November 26, 2019 1:40:00 AM EAT

Brian Hartzer stated : “As CEO I accept that I am ultimately accountable for everything that happens at the Bank,” “And it is clear that we have fallen well short of what the community expects of us, and we expect of ourselves” External link

yahoo-au Tuesday, November 26, 2019 12:34:00 AM EAT

Brian Hartzer told : "Historically the management of compliance incidents and the like was dispersed into different business units. While people would report them up and they would get aggregated and shown at various risk committees, it is true that they sat in different systems," External link

zdnet Monday, November 25, 2019 4:13:00 AM EAT

Brian Hartzer told : “With respect to the specific customer matters that are in the detailed statement of claim, the first time I saw them was this morning, and I was, like everyone I’m sure on this call, utterly horrified at what I read,” External link

brisbanetimes Friday, November 22, 2019 5:33:00 PM EAT

Brian Hartzer told : “With respect to the specific customer matters that are in the detailed statement of claim, the first time I saw them was this morning, and I was, like everyone I’m sure on this call, utterly horrified at what I read,” External link

smh Friday, November 22, 2019 4:49:00 PM EAT

Brian Hartzer told : “With respect to the specific customer matters that are in the detailed statement of claim, the first time I saw them was this morning, and I was, like everyone I’m sure on this call, utterly horrified at what I read,” External link

theage Friday, November 22, 2019 4:08:00 PM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

smh Thursday, November 21, 2019 1:23:00 AM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

watoday Thursday, November 21, 2019 1:04:00 AM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

theage Thursday, November 21, 2019 12:51:00 AM EAT

Brian Hartzer said : “I am very sorry that this has happened and we will fix it. I will be personally leading our response to all of these issues,” External link

theage Wednesday, November 20, 2019 4:46:00 PM EAT

Brian Hartzer told : "I absolutely do accept the need for accountability," External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer acknowledged : "the issue of personal accountability is absolutely on the table" External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer said : "We've absolutely not been indifferent," External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer said : "It is disappointing that we have not met our own standards as well as regulatory expectations and requirements," External link

yahoo-au Wednesday, November 20, 2019 9:09:00 AM EAT

Brian Hartzer said : "It is disappointing that we have not met our own standards as well as regulatory expectations and requirements," External link

yahoo-au Wednesday, November 20, 2019 8:21:00 AM EAT

Brian Hartzer said : "We have extensive teams that are dedicated to that, both in terms of monitoring activity that's going on and making improvements in our systems and processes," External link

zdnet Tuesday, November 12, 2019 5:05:00 AM EAT

Brian Hartzer admitted : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

dailyadvertiser Friday, November 8, 2019 7:04:00 AM EAT

Brian Hartzer said : "It will continue to have an impact even if there are not further declines in official cash rates," External link

dailyadvertiser Friday, November 8, 2019 7:04:00 AM EAT

Brian Hartzer admitted : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

bordermail Friday, November 8, 2019 6:26:00 AM EAT

Brian Hartzer said : "It will continue to have an impact even if there are not further declines in official cash rates," External link

bordermail Friday, November 8, 2019 6:26:00 AM EAT

Brian Hartzer told : "We don't think that the level of interest rates is the fundamental issue that is constraining the economy," External link

dailyadvertiser Friday, November 8, 2019 4:09:00 AM EAT

Brian Hartzer said : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

dailyadvertiser Friday, November 8, 2019 4:09:00 AM EAT

Brian Hartzer told : "We don't think that the level of interest rates is the fundamental issue that is constraining the economy," External link

yahoo-au Friday, November 8, 2019 3:14:00 AM EAT

Brian Hartzer said : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

yahoo-au Friday, November 8, 2019 3:14:00 AM EAT

Brian Hartzer said : "It is sadly inevitable that there will always be some errors ... There is likely to be more but we have no idea of how much that will be," External link

yahoo-au Friday, November 8, 2019 2:13:00 AM EAT

Brian Hartzer said : “I think it has helped, but I have some sympathy for the view that it’s not obvious that further rate cuts increase confidence, they may actually dent confidence,” External link

smh Tuesday, November 5, 2019 3:50:00 AM EAT

Brian Hartzer said : “I think it has helped, but I have some sympathy for the view that it’s not obvious that further rate cuts increase confidence, they may actually dent confidence,” External link

brisbanetimes Tuesday, November 5, 2019 3:45:00 AM EAT

Brian Hartzer said : “I think it has helped, but I have some sympathy for the view that it’s not obvious that further rate cuts increase confidence, they may actually dent confidence,” External link

watoday Tuesday, November 5, 2019 3:29:00 AM EAT

Brian Hartzer said : “2019 has been a disappointing year... Financial results are down significantly in a challenging, low-growth, low interest rate environment” External link

taipeitimes Monday, November 4, 2019 8:41:00 PM EAT

Brian Hartzer told : “It’s very important that we have strong alignment between executives and the shareholders, and it was clear to me earlier in the year, given the magnitude of the provisions, there was going to be a significant impact on the financials, and I thought that it was important I recognise that impact,” External link

theage Monday, November 4, 2019 4:28:00 PM EAT

Brian Hartzer said : "Clearly the environment is very challenging for banks, that is a reality," External link

smh Monday, November 4, 2019 9:33:00 AM EAT

Brian Hartzer said : “I think we’re in a cyclical downturn for the economy where growth rates are low, credit demand is low and interest rates are very low at the same time as there’s a significant investment required in regulatory and compliance matters,” External link

smh Monday, November 4, 2019 9:33:00 AM EAT

Brian Hartzer said : "We also expect the recent recovery in house prices, particularly in Sydney and Melbourne, to extend into 2020," External link

9news Monday, November 4, 2019 3:42:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

brisbanetimes Monday, November 4, 2019 3:42:00 AM EAT

Brian Hartzer said : “2019 has been a disappointing year,” “Financial results are down significantly in a challenging, low-growth, low interest rate environment” External link

dailytelegraph Monday, November 4, 2019 3:12:00 AM EAT

Brian Hartzer said : “The decision to reduce our second-half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income,” External link

dailytelegraph Monday, November 4, 2019 3:12:00 AM EAT

Brian Hartzer said : “We also expect the recent recovery in house prices, particularly in Sydney and Melbourne, to extend into 2020,” External link

dailytelegraph Monday, November 4, 2019 3:12:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

brisbanetimes Monday, November 4, 2019 2:48:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year," "Financial results are down significantly in a challenging, low-growth, low interest rate environment" External link

qt Monday, November 4, 2019 2:22:00 AM EAT

Brian Hartzer said : "The decision to reduce our second-half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income," "However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and the lower return on equity" External link

qt Monday, November 4, 2019 2:22:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

smh Monday, November 4, 2019 2:20:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

smh Monday, November 4, 2019 2:20:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

theage Monday, November 4, 2019 2:13:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

theage Monday, November 4, 2019 2:13:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

watoday Monday, November 4, 2019 1:45:00 AM EAT

Brian Hartzer said : "The decision to reduce our second half dividend to 80 cents per share was not easy, as we know many of our shareholders rely on our dividends for income. However, we felt it was necessary to bring the dividend payout ratio to a more sustainable medium-term range given the capital raising and lower return on equity," External link

watoday Monday, November 4, 2019 1:45:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

brisbanetimes Monday, November 4, 2019 12:49:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year," "Financial results are down significantly in a challenging, low-growth, low interest rate environment" External link

yahoo-au Monday, November 4, 2019 12:49:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

smh Monday, November 4, 2019 12:47:00 AM EAT

Brian Hartzer said : "2019 has been a disappointing year. Financial results are down significantly in a challenging, low-growth, low interest rate environment," External link

watoday Monday, November 4, 2019 12:44:00 AM EAT

Brian Hartzer said : "As part of our 'get it right, put it right' initiative we are determined to fix these issues and stop these errors occurring," External link

abc-au Wednesday, October 23, 2019 11:02:00 PM EAT

Brian Hartzer said : "We need to retain an adequate level of returns so that there is a cushion to protect us against a rainy day," External link

theage Tuesday, October 15, 2019 10:15:00 AM EAT

Brian Hartzer said ( about Peter King ) : "Peter has played a critical role during a period of major change in Australian banking and as a result of his expertise and dedication, Westpac is a better and stronger bank," External link

4-traders Thursday, September 12, 2019 12:30:00 PM EAT

Brian Hartzer said : "The chances are that each of them would be turned down if they applied for that loan today," External link

smh Tuesday, July 30, 2019 5:15:00 PM EAT

Brian Hartzer said : "The big upfront cost of buying a home – particularly stamp duty – is both a barrier for buyers and a disincentive for people to sell a home that’s bigger than they need (since they would then incur their own stamp duty when they move)," External link

theage Tuesday, July 30, 2019 9:53:00 AM EAT

Brian Hartzer said : "It will provide a helping hand onto the housing ladder for people who would otherwise struggle to get a home," External link

theage Tuesday, July 30, 2019 9:53:00 AM EAT

Brian Hartzer said : “It’s not a perfect analogy but in any sport you’ve got to have rules… you’ve got to have boundaries, you’ve got to have a referee, who’s calling fouls,” External link

aap-au Tuesday, July 30, 2019 9:20:00 AM EAT

Brian Hartzer told : "The environment, and banks' responses to today's highly prescriptive rules creates a real issue for the future," External link

yahoo-au Tuesday, July 30, 2019 7:17:00 AM EAT

Brian Hartzer said : "Ironically, by leaning so heavily on the banks it may actually lead to higher credit costs and a much larger and riskier unregulated lending sector, as the banks retreat," External link

yahoo-au Tuesday, July 30, 2019 7:17:00 AM EAT

Brian Hartzer said ( about Phil Chronican ) : "We acknowledge the need to improve non-financial risk management and oversight and we are working to resolve the issues raised. Our board and senior executives are committed to addressing the shortfalls identified in the report and will continue to provide regular updates on our progress”. NAB said the capital charge would have a 16 basis point impact on its common equity tier 1 capital ratio. Acting chief executive Phil Chronican said the bank was working on implementing the report's recommendations in order to " External link

watoday Thursday, July 11, 2019 12:34:00 PM EAT

Brian Hartzer said : "need to improve non-financial risk management and oversight and we are working to resolve the issues raised," External link

wsau Thursday, July 11, 2019 7:10:00 AM EAT

Brian Hartzer said : “Structural cost reduction is a critical priority in this environment,” External link

brisbanetimes Monday, May 6, 2019 12:20:00 PM EAT

Brian Hartzer said : “Structural cost reduction is a critical priority in this environment,” External link

theage Monday, May 6, 2019 11:37:00 AM EAT

Brian Hartzer told : "The past six months has been a turning point for the bank. We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes," External link

zdnet Monday, May 6, 2019 8:22:00 AM EAT

Brian Hartzer said : "Despite our 202 year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

zdnet Monday, May 6, 2019 8:22:00 AM EAT

Brian Hartzer said : "It's true economic conditions in Australia are softening ... (but) to be clear though, interest rates are not the problem," External link

yahoo-au Monday, May 6, 2019 7:35:00 AM EAT

Brian Hartzer said : “It’s true economic conditions in Australia are softening … (but) to be clear though, interest rates are not the problem,” External link

heraldsun Monday, May 6, 2019 7:24:00 AM EAT

Brian Hartzer said : “The past six months has been a turning point,” External link

heraldsun Monday, May 6, 2019 5:03:00 AM EAT

Brian Hartzer said : “We are implementing the recommendations of the royal commission and other industry initiatives while continuing to invest in technology and digital platforms,” “Although the second half will continue to be challenging, we believe our service-led strategy remains the best way to create value for our shareholders” External link

heraldsun Monday, May 6, 2019 5:03:00 AM EAT

Brian Hartzer said : "The past six months has been a turning point," "We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes" External link

yahoo-au Monday, May 6, 2019 5:00:00 AM EAT

Brian Hartzer said : "Despite our 202-year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

yahoo-au Monday, May 6, 2019 5:00:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

brisbanetimes Monday, May 6, 2019 4:18:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

smh Monday, May 6, 2019 4:03:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

4-traders Monday, May 6, 2019 4:02:00 AM EAT

Brian Hartzer said : "This is a disappointing result reflecting weaker business conditions and the bank dealing decisively with outstanding issues, including remediation and resetting our wealth strategy," External link

smh Monday, May 6, 2019 3:23:00 AM EAT

Brian Hartzer said : "The past six months has been a turning point," "We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes" External link

yahoo-au Monday, May 6, 2019 2:35:00 AM EAT

Brian Hartzer said : "Despite our 202-year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

yahoo-au Monday, May 6, 2019 2:35:00 AM EAT

Brian Hartzer said : "The past six months has been a turning point," "We are proactively addressing legacy issues while improving our products and services to ensure they deliver the right customer outcomes" External link

heraldsun Monday, May 6, 2019 2:12:00 AM EAT

Brian Hartzer said : "Despite our 202-year history, we know we still have to win back customers' trust," "We have improved complaints handling, removed all teller incentives, and introduced new digital initiatives" External link

heraldsun Monday, May 6, 2019 2:12:00 AM EAT

Brian Hartzer said : "While it is disappointing that we have needed to make these provisions, I said at the end of last year that our priority was to deal with any outstanding issues and process payments as quickly as possible," External link

4-traders Tuesday, April 30, 2019 10:30:00 AM EAT

Brian Hartzer said : "The recommendations, in the end, were sensible and balanced," External link

9news Tuesday, March 26, 2019 8:32:00 PM EAT

Brian Hartzer said : “As part of our ‘get it right, put it right’ initiative, we are determined to fix these issues and stop these errors occurring again. We will continue to review our products and services to ensure they deliver the right outcomes for customers, and if necessary, make further provisions,” External link

smh Monday, March 25, 2019 8:33:00 AM EAT

Brian Hartzer said : "A key priority is to deal with outstanding remediation issues and refund customers as quickly as possible," "As part of our 'get it right, put it right' initiative, we are determined to fix these issues and stop these errors occurring again. We will continue to review our products and services to ensure they deliver the right outcomes for customers, and if necessary, make further provisions" External link

Stuff Monday, March 25, 2019 5:39:00 AM EAT

Brian Hartzer said : "We are determined to fix these issues and stop these errors occurring again," External link

yahoo-au Monday, March 25, 2019 4:56:00 AM EAT

Brian Hartzer said : "We're realigning our capabilities into the lines of business where it makes most sense based on customer needs," "Most customers don't differentiate between banking and wealth products; they want help buying their home, paying their bills, planning for retirement, or protecting the things that matter most to them" External link

qt Tuesday, March 19, 2019 10:11:00 AM EAT

Brian Hartzer said : "While these decisions are the right decisions for our customers and for the business, there are some great, hardworking people who are affected by this," "We will be working very hard to find those people other opportunities in the group. We're a large company, we have a lot of natural turnover, there's always an opportunity to try and re-plug people in" External link

abc-au Tuesday, March 19, 2019 7:16:00 AM EAT

Brian Hartzer said : "We're realigning our capabilities into the lines of business where it makes most sense based on customer needs," "Most customers don't differentiate between banking and wealth products; they want help buying their home, paying their bills, planning for retirement, or protecting the things that matter most to them" External link

yahoo-au Tuesday, March 19, 2019 6:52:00 AM EAT

Brian Hartzer said : "These changes allow us to focus investment in areas where we have a competitive advantage such as platforms and insurance," External link

4-traders Tuesday, March 19, 2019 3:33:00 AM EAT

Brian Hartzer said : "We are committed to supporting our customers' insurance, investment and superannuation needs as part of our service strategy. The changes we're announcing today are about focusing our investment where we have genuine competitive advantage and growth opportunities," External link

theage Tuesday, March 19, 2019 3:04:00 AM EAT

Brian Hartzer said : “We are committed to supporting our customers’ insurance, investment and superannuation needs as part of our service strategy. The changes we’re announcing today are about focusing our investment where we have genuine competitive advantage and growth opportunities,” External link

theage Tuesday, March 19, 2019 3:04:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

watoday Friday, March 8, 2019 4:51:00 PM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

watoday Friday, March 8, 2019 4:51:00 PM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

smh Friday, March 8, 2019 3:18:00 PM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

smh Friday, March 8, 2019 3:18:00 PM EAT

Brian Hartzer asked : "What proportion of your loan book is in residential housing?" External link

abc-au Friday, March 8, 2019 9:19:00 AM EAT

Brian Hartzer replied : "I don't off the top of my head. I'm happy to take that on notice," External link

abc-au Friday, March 8, 2019 9:19:00 AM EAT

Brian Hartzer said : "There's a lot to be done, and I want to reassure the committee and our customers that this work will be done, long after we implement the recommendations of the royal commission," External link

illawarramercury Friday, March 8, 2019 8:08:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

brisbanetimes Friday, March 8, 2019 8:05:00 AM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

brisbanetimes Friday, March 8, 2019 8:05:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

theage Friday, March 8, 2019 7:42:00 AM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

theage Friday, March 8, 2019 7:42:00 AM EAT

Brian Hartzer said ( about Kenneth Hayne ) : "Commissioner Hayne’s final report was a sad indictment on the financial services industry. The stories of misconduct clearly highlighted failings across the industry in our management of non-financial risks and our treatment of vulnerable customers," External link

smh Friday, March 8, 2019 7:30:00 AM EAT

Brian Hartzer said : “Happy is not a word that I would associate at all with the royal commission process,” External link

smh Friday, March 8, 2019 7:30:00 AM EAT

Brian Hartzer said : "There's a lot to be done, and I want to reassure the committee and our customers that this work will be done, long after we implement the recommendations of the royal commission," External link

dailyadvertiser Friday, March 8, 2019 6:56:00 AM EAT

Brian Hartzer said : "There's a lot to be done, and I want to reassure the committee and our customers that this work will be done, long after we implement the recommendations of the royal commission," External link

9news Friday, March 8, 2019 6:49:00 AM EAT

Brian Hartzer said : "This experience which is not limited to [the] royal commission is a similar exercise about how we think about non-financial risk - reputational risk, compliance risk and conduct risk," External link

watoday Friday, February 8, 2019 5:57:00 PM EAT

Brian Hartzer says : "Leadership is critical to any culture change and if the senior leaders are not genuinely open to accepting how they need to change in their leadership style as well as how they see themselves, then the likelihood of success would be low. So in my mind authenticity is critical," External link

watoday Friday, February 8, 2019 5:57:00 PM EAT

Brian Hartzer said : "This experience which is not limited to [the] royal commission is a similar exercise about how we think about non-financial risk - reputational risk, compliance risk and conduct risk," External link

smh Friday, February 8, 2019 4:50:00 PM EAT

Brian Hartzer says : "Leadership is critical to any culture change and if the senior leaders are not genuinely open to accepting how they need to change in their leadership style as well as how they see themselves, then the likelihood of success would be low. So in my mind authenticity is critical," External link

smh Friday, February 8, 2019 4:50:00 PM EAT

Brian Hartzer said : "Our focus remains on learning from the mistakes of the past and preventing them from happening again," External link

yahoo-au Tuesday, February 5, 2019 3:28:00 AM EAT

Brian Hartzer said : "Our focus remains on learning from the mistakes of the past and preventing them from happening again," External link

yahoo-au Monday, February 4, 2019 11:17:00 PM EAT

Brian Hartzer wrote : “Let’s be clear, we want to lend,” External link

smh Friday, February 1, 2019 4:53:00 PM EAT

Brian Hartzer wrote : “Let’s be clear, we want to lend,” External link

watoday Friday, February 1, 2019 4:26:00 PM EAT

Brian Hartzer told : "The NPP is a program that's been imposed by the regulator on the industry to lift the underlying plumbing of the system ... I think it's a good development technically. Yes, it's taken us longer. We have always been committed to implementing the NPP. Our systems are complex. The fact that we have the legacy of the St George acquisition means we have quite a number of very old, complex systems," External link

zdnet Tuesday, January 15, 2019 9:57:00 AM EAT

Brian Hartzer said : "Banks have been a political football for too long. That’s why we have now accepted the need for a royal commission to create certainty and confidence in our banking system," "We are embracing the royal commission as a way to finally draw a line in the sand on calls for inquiries, and as an opportunity to tell our story, including the success of Australia’s banking system in navigating the GFC and providing vital support for Australia’s robust economy today" External link

smh Friday, December 8, 2017 4:07:00 AM EAT

Brian Hartzer said : "We'd rather not be in court over this, but they were firm in their views, and we're firm in our views, and when that happens the only option is to let the judge make the ruling," External link

smh Friday, November 10, 2017 10:18:00 AM EAT

Brian Hartzer said : "They are very low by historical standards, and so one would expect over time that would normalise to something approaching a more historical level, but we're not seeing any indications in our book right now that that would happen," External link

smh Wednesday, November 8, 2017 3:53:00 AM EAT

Brian Hartzer said : "If you step back from a macro point of view, we've still got reasonable system growth in lending, we've still got reasonable deposit growth," External link

smh Monday, November 6, 2017 11:29:00 AM EAT

Brian Hartzer said : "We have continued to successfully navigate a challenging environment while our strategy builds momentum" External link

smh Monday, November 6, 2017 3:46:00 AM EAT

Brian Hartzer said : "We have continued to successfully navigate a challenging environment while our strategy builds momentum" External link

smh Monday, November 6, 2017 2:17:00 AM EAT

Brian Hartzer said : "Where we have found issues that we need to put right, we ensure that no customer has been disadvantaged from those past practices," External link

radioaustralia Monday, November 6, 2017 1:30:00 AM EAT

Brian Hartzer said : "Whether it's on energy policy, transport infrastructure, or fixing up the tax arrangements between the states, governments at all levels need to come together with business for a common purpose to provide the certainty that's needed to drive confidence," External link

radioaustralia Monday, November 6, 2017 1:30:00 AM EAT

Brian Hartzer told : "It's the case that customers are voting with their feet and with their plastic cards, and they're walking into branches less often to make cash deposits and cash withdrawals. So our branch network size and staffing reflects that," External link

zdnet Tuesday, October 17, 2017 9:59:00 AM EAT

Brian Hartzer said : "We recognise it is a real issue for the company and we have been spending a lot more money investing in our people's skills and in the ability to create work that's more flexible and to help people move around and try different things," "I think the best investment we and other businesses can make is giving our people more skills so they can adapt as jobs evolve" External link

zdnet Tuesday, October 17, 2017 9:59:00 AM EAT

Brian Hartzer said : "We did experiment with some of those machines. We've since removed them all," External link

smh Wednesday, October 11, 2017 5:18:00 PM EAT

Brian Hartzer replied : "A lot ... probably three or four or five days" External link

news_com_au Wednesday, October 11, 2017 6:37:00 AM EAT

Brian Hartzer told : "In principal, I don't have a fundamental problem with that. We are very happy to work with the government in coming up with something that makes sense," External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer asking : "Do you object to this explicit specific recommendation or not? I am not asking you for a philosophical statement about executive accountability" External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer said : "When you get to the issue of consequences, in some cases where something is a massive, significant issue you might take action at that time," "In other cases, it's not black and white ... we might not have decided that until the end of the year, when we take all the various things that have happened" External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer told : "Obviously we don't enjoy going through those processes ... but we have a very active regulator," External link

abc-au Thursday, March 9, 2017 2:13:00 PM EAT

Brian Hartzer said : "Westpac has identified the need for a no-frills, low-interest rate credit card ... this new card will be available to customers in coming months and will have an interest rate of less than 10 per cent and a low credit limit," External link

9news Wednesday, March 8, 2017 7:10:00 AM EAT

Brian Hartzer said : "a little higher than we would consider sustainable over the long term" External link

smh Monday, November 7, 2016 12:07:00 PM EAT

Brian Hartzer said : "This growth reflects an expected rise in household spending, ongoing contributions from exports, and continuing government investment in infrastructure," "However, growth in WA (Western Australia) and Queensland, which rely more heavily on resources, will continue to be below trend," External link

xinhuanet_en Monday, November 7, 2016 11:46:00 AM EAT

Brian Hartzer said : "One thing that's concerning has been the discussion about trade and trade barriers, and I think if there's one thing the world needs right now , it's more trade, and more global trade," External link

brisbanetimes Monday, November 7, 2016 11:44:00 AM EAT

Brian Hartzer said : "a little higher than we would consider sustainable over the long term" External link

brisbanetimes Monday, November 7, 2016 11:44:00 AM EAT

Brian Hartzer said : "Westpac's foundation is built on a strong and prudently managed balance sheet, strict performance disciplines, and a service-led strategy that is embracing technology to deliver great service and deeper customer relationships," External link

zdnet Monday, November 7, 2016 6:38:00 AM EAT

Brian Hartzer said : "The result demonstrates our consistent approach to managing our core franchise over many years, including the discipline we apply to balancing growth and returns," External link

4-traders Monday, November 7, 2016 1:20:00 AM EAT

Brian Hartzer said : "Our healthy capital level positions the Group well for any further regulatory changes, while ensuring we can continue to support both customers and economic growth in Australia," External link

4-traders Monday, November 7, 2016 1:20:00 AM EAT

Brian Hartzer said : "People seem to forget the reason the Great Depression lasted so long as it did and was as bad as it was, was largely because of the 'Smoot Hawley' Tariff Act which put up trade barriers among nations," External link

nzherald Friday, October 7, 2016 8:55:00 PM EAT

Brian Hartzer said : "We are clear that changes in technology are very substantial in our industry. It is having a massive effect; it is changing the way customers deal with us and it is changing the way we run our business," External link

zdnet Friday, October 7, 2016 9:38:00 AM EAT

Brian Hartzer told : "We want to make sure when things do go wrong that they have a very easy avenue to raise a complaint or raise an issue," External link

9news Thursday, October 6, 2016 8:05:00 AM EAT

Brian Hartzer told : “From next month, we’re planning to remove all product related incentives across our 2000 tellers in the Westpac branch network,” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said : “As a result of things some bankers have done, or the way banks have responded when things have gone wrong, some people have concluded that banks — and bankers — are only out for themselves,” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said : “Through our reviews we identified the mistake, reported it to ASIC, refunded the money, and have now put automated systems in place to make sure it won’t happen again,” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said ( about Association ) : “Through the Australian Bankers’ Association we are working to agree on steps the industry can take to eliminate the perception of conflicts of interest in the way front line staff are paid,” “An independent expert is reviewing those practices and we will adopt whatever is agreed” External link

couriermail Friday, September 23, 2016 11:35:00 AM EAT

Brian Hartzer said ( about John Arthur ) : "Under John's leadership we have made significant progress in delivering our service revolution strategy. John has reshaped how our operations and support teams help our customer facing employees, in turn delivering an even better customer experience," External link

zdnet Friday, August 5, 2016 5:03:00 AM EAT

Brian Hartzer said : "Bringing together these critical areas makes absolute sense. We have an ambitious transformation agenda designed to make us one of the world's great service companies and ensuring our strategy and transformation functions work closely together will help us to deliver on it," External link

4-traders Friday, August 5, 2016 4:21:00 AM EAT

Brian Hartzer told : "We also think it's important that the public understand the work that the Government, regulators and banks have done to make our banking system more secure, and the costs of doing that," External link

abc-au Thursday, August 4, 2016 1:41:00 PM EAT

Brian Hartzer said : "The challenge for banks, when interest rates fall, is to balance the benefit for mortgage customers who are now getting loan rates at 50-year lows, with the needs of depositors and shareholders who provide the funding for those loans," External link

brisbanetimes Thursday, August 4, 2016 11:21:00 AM EAT

Brian Hartzer said : "We're in a world economic environment where rates are very low, we have negative rates in parts of the [world] economy, and at the same time regulators require us to hold more deposits," "You can have a safer banking system or you can have a cheaper banking system, but you can't have both" External link

brisbanetimes Thursday, August 4, 2016 11:21:00 AM EAT

Brian Hartzer told : "We also think it's important that the public understand the work that the Government, regulators and banks have done to make our banking system more secure, and the costs of doing that," External link

abc-au Thursday, August 4, 2016 10:48:00 AM EAT

Brian Hartzer told : "We also think it's important that the public understand the work that the Government, regulators and banks have done to make our banking system more secure, and the costs of doing that," External link

radioaustralianews Thursday, August 4, 2016 10:13:00 AM EAT

Brian Hartzer told : "I think one of the dangers in large companies is that people start to think that their job is to create PowerPoints, [rather than] to make decisions and improve things for customers," External link

nzherald Monday, March 16, 2015 12:14:00 AM EAT

Brian Hartzer said : "As such, it is appropriate that Dave Curran's role will report directly to me," External link

news-yahoo Monday, February 2, 2015 4:48:00 AM EAT

Brian Hartzer said : "The close coordination of our Australian business has served us well. To maintain this momentum and ensure I personally stay close to customers, the CEOs of each customer-facing business will report directly to me," External link

news-yahoo Monday, February 2, 2015 4:48:00 AM EAT

Brian Hartzer said : "I am pleased we are able to appoint someone that I know is already deeply respected and known by the New Zealand business community. It is important to me that someone with such in-depth knowledge of the business and local market will be taking on this critical role for the group," "David is one of New Zealand's most experienced bankers with extensive knowledge of Westpac's operations, having been with the Group for 16 years in a number of senior positions across both retail and institutional banking" External link

nzherald Monday, February 2, 2015 1:58:00 AM EAT



Key Titles and Phrases Count Lang Last Seen
chief executive22.65%EN11/05/201705/11/2017
executive18.23%EN11/05/201705/11/2017
ceo25.97%EN10/17/201717/10/2017
chief executive officer5.52%EN10/13/201713/10/2017
officer3.87%EN10/13/201713/10/2017
chief12.15%EN10/11/201711/10/2017
boss6.08%EN10/11/201711/10/2017
westpac group ceo2.21%EN05/07/201707/05/2017
head0.55%EN03/03/201703/03/2017
chief executive of westpac bank0.55%EN01/13/201713/01/2017
new ceo1.66%EN02/02/201502/02/2015
candidate0.55%EN06/12/200712/06/2007
Names Lang Count
Brian HartzerEN100.00%


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Quotes... Extracted quotes about

Lindsay Maxsted said ( about Brian Hartzer ) : "In terms of Brian today this is about the future, going forward and how we are going to run the bank in the future and how you and others should feel confident in that," External link

qt Wednesday, November 27, 2019 12:05:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

9news Tuesday, November 26, 2019 6:35:00 PM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

dailyadvertiser Tuesday, November 26, 2019 7:34:00 AM EAT

Jim Chalmers said ( about Brian Hartzer ) : "Brian Hartzer had no option but to resign after the extremely serious and appalling revelations of what has gone on in Westpac over a period of some years," External link

abc-au Tuesday, November 26, 2019 6:39:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

illawarramercury Tuesday, November 26, 2019 6:11:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

dailyadvertiser Tuesday, November 26, 2019 6:00:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

yahoo-au Tuesday, November 26, 2019 4:57:00 AM EAT

Jim Chalmers told ( about Brian Hartzer ) : "The behaviour at Westpac under Brian Hartzer's leadership was nothing short of disgraceful," External link

yahoo-au Tuesday, November 26, 2019 4:05:00 AM EAT

Jim Chalmers said ( about Brian Hartzer ) : "Brian Hartzer had no option but to resign after the extremely serious and appalling revelations of what has gone on in Westpac over a period of some years," External link

abc-au Tuesday, November 26, 2019 2:57:00 AM EAT

Anton Tagliaferro said ( about Brian Hartzer ) : "Brian Hartzer has been at Westpac for a while and in terms of accountability it will probably lead to an earlier change than expected at the top of the company," External link

news-yahoo Thursday, November 21, 2019 1:02:00 PM EAT

Anton Tagliaferro said ( about Brian Hartzer ) : "Brian Hartzer has been at Westpac for a while and in terms of accountability it will probably lead to an earlier change than expected at the top of the company," External link

4-traders Thursday, November 21, 2019 9:25:00 AM EAT